GoGet

If the app works which half the time it doesn’t - not sure why on my iPhone 11xpro but when I’m not on WiFi but have perfect reception the app won’t launch or log me in. When I try to use the website it gives me errors so I can’t even adjust my reservation or look up location of car. Incredibly frustrating! Other times the car is just not there! It’s missing and you are left needing to find another car- of course if the app isn’t working you’re out of luck. I end up ubering and being late and out of money because when I take the time (takes quite a lot of personal time to register an issue) they usually don’t fix any issue but apologize and one time they gave me $10 but the day needed up costing me over a$80 not including the time wasted searching for missing car, ubering, rebooking, time talking to reps etc. IF you get the actual car more than not it’ll be filthy and tank near empty. I started bringing windshield cleaning fluid and a rag just so I can see out of the car. Also be aware of the key chain wire- it frays so the metal will slice you or cut your clothing if you’re not super careful. So add electrical tape, bandaids, sanitizer, windshield cleaner and rag to your bag so you can use the car. But make sure you give yourself 30 extra minutes in case you need to find the car or find alternative ride when you can’t find it - and of course go to the gas station to fill the tank that nobody but you does. Good news- I’m switching to Popcar. I’ll write a review later this week once I’m approved.

Great app and customer service

Received three $25 fines over course of two days because it said I was using a different car than what I booked. I had double checked the GPS location of the car I booked and used that one, and confirmed this was the right car when I parked it. When I contacted the Help team, they took about a day to respond, and also wouldn’t do anything to fix it for me. Had to stop using the app.

The app doesn’t work at all, you can’t complete your application.. at the moment you trying to submit the payment it’s saying the payment was successful and the pre-authorization is not... tried to talk to support they are saying that’s the bank issue.. checked with bank and the card doesn’t have any issues with pre-authorization.. tried different cards from different banks, even pay pal.. it still doesn’t work and support is still confident that I need to check with my banks... the same problem using their website. It’s absolute crap!!!

Have updated to the latest 2.1 version but it still refuses to work on my iPhone iOS v7.1.2

You cannot even login using the app, it appears that it isn't actually authenticating at all. Useless if you can't access your account and book rides.

Freezes constantly. I have to restart my (new) phone every time I use it, just to book a car or extend my booking. I have also received some very average customer service and poor communication from GoGet on multiple occasions. In short - I can’t wait to buy a car so I don’t have to rely on these guys anymore!

I genuinely loathe this app. It’s difficult to use, has an awful interface and heavily relies on a browser to book in a rental. The Goget business model is convoluted and confusing, from getting the SmartKey from a convenience store to waiting for an acceptance confirmation from Goget themselves. This business needs to do a lot to win back customers like myself who have been left out in the rain on moving day without access to one of their cars.

App is increasingly less and less compatible with the later versions of iOS. Really needs an update

App now pushes a notification every minute for 20 minutes before a booking starts.