Google Fi Wireless

This is the worst customer service I’ve ever faced.

It is very confusing how the program can be so good and easy to use and yet have such poor service that includes phone and internet disconnections. No matter what plan you choose, for me, I choose the cheapest one pay as you go so that I do not blame myself for the poor service.

You cannot imagine how difficult Google will make it to set up. Also, SMS will randomly stop working, and you won’t know people aren’t receiving your texts and you’re not receiving theirs.

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I was refused a refund for services that did not work in Mexico leaving me stranded in a dangerous situation. Customer service will lie to you and give you a run-around until you just come to terms with yourself to just chuck it off as a lost. Biggest Google scam by Google ever!

Worst service I ever had, the actually cellular service was functional. The problem was when I landed in another country my international plan was nonfunctional even though I had the international plan, then customer support told me two different things about a promo. Would not honor their prior words and would just keep saying they understand ( rather useless phrase when I have to keep explaining the situation over and over ( I assume AI). Reached up to Sup. I hope they enjoyed the 30 dollars extra they made off of my by lying because me , my family, and friends will now no longer use them.

Your contractor cannot verify employment with DoS.

This is the worst company I have ever dealt with in my entire life. I would never ever recommend this company. The only reason why I put one star is so you guys can see my review. It is one of the worst price gouging companies I have ever been with in my entire life. If you are looking for phone service, I definitely would pass this one up. They shut off your phone anytime you owe a bill I have screenshots of owing five dollars so they shut off your phone. They have the ability to do whatever they want to your service whenever they want they’re not even American company I will never ever have anything to do with this company ever again.

The product usually works as advertised. But if you ever run into an issue and need support you cannot rely on the support offered. The reps are poorly trained and often give information that is either straight from a boilerplate or just simply wrong. I have wasted hours trying to work some basic issues out with them and have gotten nowhere.

This app never work on my iPhone, it keeps asking me to reactivate my eSIM card. I already did. The contact group is helpless. This app needs to be replaced immediately.