Graber Motorization

Absolutely appalling. Bluetooth option causes shades to “freeze” and I have to continually reset the motors by cycling power. Zwave gateway stalls when trying to associate shades with remotes after both have been paired. Makes the app useless. After many hours of factory resets of gateway, shades, and remotes, and countless reconfigurations I went back to using just zwave remotes. If you want automation or access via a mobile device either find a third-party zwave gateway, or go with a shades manufacturer that is not part of the Springs group. Maybe Lutron.

This app is horrible. It constantly lags, it doesn’t show our gateways, and I have to uninstall it for it to work. It feels archaic. For what you pay for blinds you’d think there would be a more sophisticated app.

Do not purchase Graber blinds. You will spend more time resetting gateway and waiting for it to connect to your phone and blinds than it would take to get a ladder out, set it up and pull the blinds down manually. What a waste of money.

The gateway and app is EXTREMELY glitchy and seldom works. It is so much easier to just use the remote that comes with the blinds. Never been so frustrated in my life with an app, and I paid go money for the gateway and works less than 10% of the time, continually needed to reset the gateway.

Put this in last week with our new blinds. It worked the first day then not. Called tech support and 2 1/2 hours on phone to get them back into the gateway and worked for a day again. Called tech support. Told me the my WiFi HAS to be 2.4 ONLY!!! Who even has a 2.4 network at home anymore. Spoke with my IT company to see if I downgraded the whole network might help and it STILL doesn’t work. Terrible app that clearly should not be available to the public as it really is nonfunctional.

This app is anything but user friendly. I had my new motorized blinds installed 2 days ago and the app still doesn’t run them correctly. (Installed and set up professionally and 2+ hours spent in the phone with tech support. I’m now very sad I didn’t go with a better brand. Buyer beware. Not worth the time or money. Myself and the installer/programmer have installed and uninstalled the app several times. Routines are set but don’t work, blinds that were programmed in disappear and you have to close out the app or uninstall. The Gateway only runs 5 blinds, they don’t tell you that until you purchase them and they fail, I have 10 blinds so only half connect at a time. A complete disappointment.

If I knew how horrible this app was, we would not have purchased the motorized option or their blinds in general. App is never consistent, sometimes offline or can’t find the gateway. Can’t keep the scheduled tasks. What’s the point of purchasing if I can’t control it from my phone like I’m supposed to

Easy setup process. Works great with the rooms functionality. Doesn't let me select a time in relation to sunset or sunrise with routines, though. It only let's me select a specific time. The other options are greyed out, even though I gave location access always. Very frustrating as sunset/sun rise is a very important time marker for shades being opened and closed. Would 100% be 5 stars if this was fixed.

I thought motorization was supposed to help me and save time. What were shade designer thinking of!! This a horrible system that I have been fighting with since the day I installed the shades. I would advise anyone to buy your motor blinds from anyone else but Graber. The shade are expensive but quality. The motor and web components are total trash. If you buy Graber motorized blinds you will spend hours and days each year resetting them, be on hold with the 100s of other people in front of you waiting for technical support and waiting days looking at blinding LED lights on components wondering what is going on. For all these reason DON’T BUY GRABER, SPRINGS FASHION OR BALI BLINDS BECAUSE THEY ARE SOME ANTIQUATED, NON E-TECHNICAL OLD FARTS TRYING TO STAY CURRENT IN A CHANGING WORLD. Remember I told you so!

This app was revised to be HORRIBLE. Before it was intuitive. Now, it’s a mess. Some new software engineer was hired who got C’s in college.