Grasshopper Bank Business

Grasshopper offers a collection of features that not many other banks do. Automated book keeping through auto books integration, high yield checking account (1.5% currently) great customer service, invoicing, and lending options such as SBA. Unfortunately, the amount of time it takes deposited funds to clear is a bit lengthy. (About a week) And the app needs some work. (E.g. there’s no tools tab to access auto books) I also had a problem when initially applying where my application got “canceled in error” twice. Also, when transferring money from my personal bank account, I was notified in app that if I login to my personal bank with my credentials via plaid, I would have instant access to the transferred money. However, a transfer hold was still put on it and it won’t be available for a week.

Why isn’t there anyone to speak to on weekends?

The bank is exceptional, they have great customer service, an easy to navigate online dashboard, and great benefits & incentives for small businesses. Would be a 5 star review if not for the app, the app could use a facelift and better functionality. Overall, I recommend Grasshopper to all of my clients at Purple Moose Consulting who are in the start up to small business phase of their journey!

Functional and generally does what I need it to do. The main complaint I have is that the description of the transactions is often obscure and limited making it difficult to identify what transactions are and who they’re for. More visibility into the merchant would be helpful.

App is fine but jeez does it take a long time for some checks to clear. This is especially frustrating with connected accounts that I have transferred money from many times yet still takes a week or more to clear. Looking for other options given this long delay not being great for a small business.

Note that the cash back has a 10k$ balance requirement, which is not noted except in fine print. Go elsewhere for better benefits

It’s one problem after another. Right now this apps review is not showing the text I am typing. Ridiculous and frustrating in both this and multiple banking issues

The app works quite well, but the customer service work’s amazingly

App is easy to use and straightforward. Had a slight issue with mobile deposit but is now fixed and was handled very professionally.

This is very frustrating since it takes a day to acknowledge the deposit and then another day for the funds to be available after approval. Not one deposit rejection has been valid, it just results in a longer time for me getting access to the funds.