Live Oak Bank

I’ve wasted a lot of time talking to customer service, opening cases, sending info. They just refuse to fix issues. I’m done with them.

One of the worst check deposit functions of any app I’ve used. Will deposit elsewhere where it actually works even though the interest paid is lower.

Crashes every time I try to deposit a check. The app is completely worthless.

Have called customer service several times. Deleted and reloaded app several times. All to no avail. Every time I try depositing checks it locks up when it takes the pictures. One thing that seems to make it worst is if you select to not show the screen which reminds you to endorse the back side of your check before taking snapshot of the back of the check. Live Oak are you listening to the hundreds of complaints about your app?!?

Have called customer service several times. Deleted and reloaded app several times. All to no avail. Every time I try depositing checks it locks up when it takes the pictures. One thing that seems to make it worst is if you select to not show the screen which reminds you to endorse the back side of your check before taking snapshot of the back of the check. Live Oak are you listening to the hundreds of complaints about your app?!?

App crashes every time I try to deposit a check.

The company is aware of the issue with mobile check deposits, but doesn’t seem to be urgent at all to get fixed. Very frustrating

I have a sizable c corp ($4MM annual revenue). I routed about 16k of merchant deposits to their “acclaimed” small business savings. Was locked, i didn’t worry about it for about 2 years until i remembered that i had money with them. I sent them account closure forms (photo ID included along with legal jargon my general counsel ensured was proper and binding - requiring they close my account and send me a check for my balance within 30 days of receiving the account closure form) Mailed certified, they received it, 30 days passes, 60, literally a full calendar year later I began more aggressively pursuing the matter. They then tell me, they have returned the funds (2+ years after having received them) to the sender. And for me to check the sending account. Those were merchant deposits, for sales made and products delivered from 2+ years ago. So they returned it ultimately to the merchant bank, aka Wells Fargo. Literally, they made me jump through infinite hoops just to give away my money. So, I’m short the 16k of product sales, as they so generously decided to give away their client’s money. Be careful folks. At live oak bank, please do correct me if I’m wrong, but I’m not, so I doubt you guys will have anything to say as you guys epitomize the gutter of the US banking system.

If you do not mind change your password every week, not seeing your deposit pending status until the money is in your bank, this is an app for you 🤔

App needs to be update to correct the bug when trying to complete a mobile deposit. After taking the picture the app gets stuck in a loop.