Guesty For Hosts

GFH is a rock solid property management software that I’ve been using for 12+ months. The interface is easy to use and the calendar is easy to update on the fly. It works seamlessly across Airbnb/Booking.com/VRBO to ensure price matching occurs in all platforms without double bookings. Guesty has top notch customer service and are quick to respond with valuable solutions. Can’t imagine running my str without Guesty!

A lot of stuff just simply doesn’t work, Lack of customer service? The fact that they have phone costumer support is the worse ever, the only way to communicate is via email which you usually have to wait 3 days for response, the entire platform just fails none stop. Once the costumer support team gets able to get to your ticket they just pass on to someone else and no body does anything. I waited over a month a bug on there end to be fix and they haven’t yet.

Guesty’s app has an antiquated, clunky interface that’s hard to use and constantly needs to be refreshed because screens often don’t load correctly. Messaging, one of the most important tools, is particularly difficult to use on a phone, and very buggy. They haven’t really made any improvements to the app in the year that I’ve been using it. Even worse, they had a bug in their software that caused me to lose $2500 in Vrbo revenue. They completely admitted to it, yet refused to reimburse me, because apparently they don’t actually stand by their product. A subscription costs hundreds of dollars a year but the product has now cost me thousands. I would not recommend Guest to any host.

It’s impossible to reach anyone by phone for this company. I wish I would not have picked this vendor. Automated messaging is great. Most of the other features are not. I keep having to contact over missing reservations. I received another charge for damage protection after cancellation and I never received a refund for the previous charges. A scammy offer from Guesty to swindle hosts for services that are included with most booking sites. They offer a website builder but cannot offer a protection plan for any direct bookings. Not something I’d recommend.

First of all : when you place your email and password, they don’t recognize the password. Then they keep mentioning that they will email you a reset link and they don’t !!!! Secondly : Then after this your Airbnb is locked ! You can not find a phone number or a human . I can’t get my Airbnb to work because now it’s controlled by this crazy app that I don’t have access to 😫! This is a definition of nightmare !

I usually use the web interface but the Moble app is great too. I've used Guesty for hosts for well over two years and I couldn't imagine working without it. My business runs on autopilot now that I've set up all the guest messaging. Their direct booking platform works wonders. Also little things like their automated guest forms come in handy when I need to manually run a security deposit from booking dot com. Anytime I had a problem their support team always comes through and finds a way to fix it. Highly recommended.

I like Guesty, as I’ve been using it for almost a year. It has the features I need, and the pricing is reasonable. I like the calendar sync, the automated messaging platform, and the customer service has been good. I use the web platform more than the app. The app isn’t bad, it can just be a bit sluggish sometimes and with what I’m doing, I prefer to use desktop interface on the web. Maybe just a personal preference, but Guesty as a platform is solid.

I got this App to manage my STR over several platforms. Unfortunately had to switch to manually blocking the dates everytime I got a booking (rendering this app useless) as I was getting constantly double booked.

Love the functions of Guesty and how it supports our growth in the STR space. The financials enable us to really see what is going on!

Guesty for Hosts allows us to have all the platform messaging in one location, control the calendar for multiple properties and edit any message templates to send at certain times. Easy to use. Enjoy the fantastic app. Thanks.