Hand and Stone

I use this app all the time to schedule and it is helpful. The biggest change I would make is when you are looking at the calendar availability, it should show who you are booking with. I would choose different times or days depending on who was available at that time. I have seen multiple therapists so having to search individually is not convenient.

Pro: easy to book an appointment. Pretty easy to see therapists. Con: no way to correct an error or be warned about inability to adjust a booking within 24 hours. I made a mistake and clicked a time for the first appointment the next morning when I meant to book a few days out. No way to fix the error. Would suggest a 5-10 min window to adjust a close in booking vs immediate no change. Also would like to be able to select multiple therapist’s availability

Love Patricia and Dania, they are both the best!!!! Love the head rub when they renember

I love my facials with Jackie, her hands are soft but strong. I feel very pampered by her during this facial. It’s amazing! She massages my face my neck ,shoulders and my head. Also the aroma therapy is so relaxing. I really look forward to seeing Jackie every month.

Where did the option for a 30 min upgrade go??? This is so inconvenient to not have an option except a one hour massage. This have to call in to book which makes me go less frequently because of scheduling capability! Please bring it back for all locations!

App unable to update account profile info to correct details citing email and/or phone number already used by another person (which is still me) and attempts to use forget password will not send verification code to email despite correct address. Staff unable to fix account on their end so I am 6 years utilizing membership without the ability to view my account details via app.

I can’t get through the verification email that never gets sent to my email. I’ve tried using multiple accounts, checked the spam folder, everything. I’m so frustrated…I don’t want to call every time I need an appointment.

I always do a 90-min massage, but it is no longer bookable through the app. I hope they bring back the 30-min upgrade to the app, otherwise I’ll always have to call. My H&S gifts points for booking through the app, so I feel like I’m missing out since my 90-min service isn’t bookable. I would find it helpful to be able to select multiple masseuses to search availability. As it is you must select one at a time to look through their calendars individually. I also don’t like the lack of recognition for being a member within the app. Mine shows the price of the service as though I’m not a member, and I can’t view my points from the app. Not member-friendly. I’m sure it’s tough to create a decent app, hopefully these features will improve in the future!

Didn’t do much for the amount of money

I loved the convenience of being able to book my monthly massage through the app and not having to call the store due to a hectic schedule. Now all of a sudden the extra 30 min add on massage ( 90 minute ) has been removed as an option. As a member this is a MAJOR inconvenience, as I’m no longer able to see all of the available appointments in front of me. The spa told me they’re unable to help with anything booked via the app and the customer support never got back to me after trying to contact them twice .