Havenly: Interior Design

Be careful. The designers are hit and miss. You will get some ideas to work with though. Once you get your items, do not buy from them. They are middlemen and terrible at it. I bought two items from them. They missed the delivery window. One item took 10 back and forth emails and when it arrived, it was damaged. I’ve spent so much time on this that it isn’t worth it. Let’s see how they resolve this issue.

Haven’t really used the app because they make you fill out a bunch of information before being able to use it like your ADDRESS?! Like, be more obvious that you want to sell my information. Passss

Asks for $99 minimum before doing anything else after setup.

I do not have time and energy to meet with designers in person and go around to stores searching for the “right” piece. But I wanted some guidance to have a more polished look in my home, find a style that worked for me and for my family, and met our needs for comfort. We wanted every space to be useful and usable. Jonica was patient and really sought to understand our needs and desires. We love our new room!

Buying through Havenly is an entirely new experience where you design the room with professional interior designer, receive a virtual 3d rendering of your room even before buying the furniture and purchase online. Keep in mind Havenly is a startup like company and several areas are not as mature as purchasing from Amazon, so if you are patient and willing to give grace to their honest mistakes and work with them, they will work with you. 😊

I love this concept, the designers are great and It’s exactly what I was looking for but the website simply doesn’t work, every single time I go on the website I can’t see my project I have to send an email to get the direct link and sometimes works and other doesn’t. Because I loved to work with the designer I found I purchased 3 more rooms, received the confirmation for all 3 but I can only see 2 on my page and when I go to select the designer for my project that I’ve already purchased is asking me to purchase a project again!!! I’m so frustrated with this situation, definitely not using the platform to purchase furniture, if I can’t find my projects on my page at anytime I don’t want to imagine dealing with thousands of dollars worth of furniture.

Literally 95% of items are out of stock.

I wanted to like this service. I paid to design 4 rooms and asked for an in-person designer but after weeks of waiting they hadn’t assigned one to me. I agreed to do online only just to get the ball rolling. I didn’t like most of the designs but felt pressured by my designer to give her 4 stars. I’m not sure the designer had physical access to the products she used in the design and was instead going off pictures. I purchased three items she recomended and hated the quality of two of them. Returning became a mess because Havenly was the middle man which caused delays. They have customer support phone number but no one answers the number they just refer you to their email. When I tried to return one item I was told I’d have to pay for shipping myself but because of the size the cost of shipping was 50% of the cost of the product. In addition they ask you to pay a 15% restocking fee. The other item I tried to return had a 14 day return window which I missed due to travel which isn’t really Havenly’s fault. I am currently out about $1,000 in this process plus the cost of the design services. I am keeping one rug that I don’t like that much. I’m hoping that I like the couch when it arrives but am still holding my breath because the reviews for the manufacturer (Interior Define) are pretty terrible. I was told they are under new management so going for the best.

This has got to be the worst app I’ve ever attempted to use. Their app simply does not work for uploading photos I have tried at least 10 times over multiple days. You cannot use the designer if the pictures don’t upload. They are also impossible to contact. They do not answer emails and they literally have no phone number for customer support! They direct all inquiries to email and then don’t answer email. Save your money use someone else for the love of god.

Many of the designers featured on this platform don’t actually work there anymore. You go through the work of selecting the perfect designer, wait for them to start, and nothing. Email customer service only to find out it’s a dead profile, again, and again, and again. This app needs serious clean up. When you actually get a designer, it’s a great process and concept. I’ve recommended it in the past but hard to now.