HEY Email

Just want to support you guys in this fight. You do great things! Stay strong!

It’s incredibly slow to swipe emails as seen. What happened?! It often does fully swipe and requires like 3 to 4 swipes to mark something as seen now.

Its an email application. There is no reason I can think of to be blocking me from using because I’m not on the latest iOS

Can’t use it anymore because it requires an update to the OS

I know you didn’t force me to update versions, just to pop up some obfuscation banner telling me I HAVE to update iOS versions just to read my email. Right?? What motivation could you possibly have by locking me out of my email on a device that Fapple decided wouldn’t support 17? What could my email possibly “require” that only 17.2 allows?? Please fix. Please don’t force me to drop my longtime sub just so I can use my email without buying another unnecessary phone…

Cannot add email addresses that use StartTLS, no IMAP/SMTP for HEY domain address.

Don't force iOS updates

I freakin’ love this email platform! I don’t use it for work, just personal use & it has been amazing!!! Never going back to “regular” email use again!

The iPad app works like the iOS app. Which is fine, except without keyboard shortcuts it’s not very useful. Better to use it in the browser on iPad. The mobile apps have also been buggy lately when taking actions on email (not returning to the previous screen automatically, etc)

Update: **Another** year with no significant updates or improvements. The product just has not gotten better at all, and does not justify the recurring subscription. I was on the waitlist and joined Hey when it launched. It was an incredibly promising concept and felt like the refreshing change I needed in email. Unfortunately, there have been almost zero improvements to the service or the app in nearly an entire year (except for an email they sent us all touting some new calendar functionality coming “next year”). The number one biggest issue with Hey is that neither their iOS nor Mac app is native. It’s just a weird wrapper around a webpage with some (bad) keyboard shortcuts mapped to it. Feature discovery is low. It’s difficult to get back and fourth between different views / folders / messages. And, because the apps aren’t native, they don’t do the most basic things you’d expect from a native app, like remembering your scroll position. Part of me wants to be forgiving of this… it’s costly to ship a native product to every platform. But after years, I’d expect significant improvements to the web-based experience so it feels more native, or a jump to native. If they opened up an API, I’d make a native client in heartbeat… Second big issue: search. It’s buggy, unreliable, rarely provides the results you’re looking for, and oftentimes the UI just completely freaks out and suddenly you’ve got no idea what you’re looking at. Again, if this was a native app, maybe this wouldn’t be an issue, but since it’s a webpage inside an app… it’s a mess. Third: The Screener. This was the feature that got me to switch to Hey in the first place! What a great idea! Except that they’ve completely abandoned it, haven’t made a single improvement to it, added any of the tools myself or other customers ask for, and don’t seem to be phased by it’s rigidity and difficulty to use. I enrolled in the Spam Corps program thinking it might improve things… it hasn’t. Then there’s a plethora of little annoyances and issues throughout the app / service that make it almost painful to use. Why is everything just shoved into the “Hey” junk drawer / hamburger menu? I have to scroll through an asinine list to get to my “Clips” (another of their flagship features), which would be super useful… if I didn’t have to dig through endless UI just to get to them. Why can’t I set a specific TIME to “Bubble up” a message? Bizarrely, the only options are today at 6pm… or just pick another day. I could go