HK Alexa Setup

Received as a gift, unfortunately the HK Alexa Setup app doesn’t work. It just hung at the screen suggesting Enable WIFI network despite WiFi already unable and active.

Yes

Tried changing my name.. can’t find the settings 😑.. Alexa is no help on that.

This app does the job fine. If you’re HBO g problems connecting the speaker to WiFi to the speaker using the App, you’ll simply need to reset by using a small pin to press the button next to where the power plug is inserted into the device. I learned this from Mario at Hk support who was an absolute stud trouble shooter!

I recently upgraded my routers. I have HK Alure portables that have worked fine for years. But after my new network was in place one would not connect. After a lot of troubleshooting I reset it to factory. Only to discover that the app had not been updated for two years and would freeze during Wi-Fi setup. I bought a HomePod Mini. Then I see that the app was updated just days ago. So I try again. You get to the step where it says connecting to Wi-Fi and checking for update and it fails. But it didn’t fail. Whose stupid idea was it to make that a single step! What failed was likely the connection to check for updates as the Alure portable has been discontinued. My firewall shows both Alure devices on wi-if. And The app shows both devices and I was able to re-register with Alexa. Unless you are totally discontinuing support for the Alure portable then that step needs to be split. Otherwise remove the Alure portable from the app. I give this 2 stars because my skills got this to work despite poor app design.

Have been trying to connect this allure for three hours!!! This company is ripe for a class action lawsuit, how can you sell a product that does NOT WORK!!! Going to return it, and buy something like a JBL that has what’s called a SEAMLESS user interface, BEWARE, if you buy the allure, you will never hear a note of music playing from it because the app will not connect to ANY network.

Worst speaker ever!! Always have a hard time connecting. I have to redownload the app every single time. After having it over 2 yrs now it won’t connect at all.

What a shame. It could be great but it is horrible. The most frustrating apps I have to deal with. It simply does not work 99% of the time. I should have read the reviews here before buying an Harmon Kardon Alexa speaker now I’m screwed.

Do not bother. But a speaker that connects to your phone; not Alexa this app does not work and I am disappointed with all these negative review they did not attempt to fix it. 👎🏻

This speaker has been a pain in my side for a year. Often looses connection. The latest...I cannot get it to pair with my new iPhone 12. I’m ready to throw it in the trash! Not worth the aggravation anymore.