Hootsuite - Social Media Tools

I used to use Hootsuite before I left Twitter then stopped because they didn’t support any of the reasonable alternatives (like Mastodon or BlueSky) just tried to log into my account and now they ONLY let you use the app IF YOU PAY?!? BOGUS!!

Why is this so expensive , i think i used this and it was free once upon a time

Really would love to use this platform but onboarding is a nightmare. I don’t have the create stories option in my dashboard and there is no way to get help or customer service. For the $$$$$$ price they really need to do better. There’s also a allegedly a grid planning app, but can’t get that to work either. What a disaster. I read good and bad reviews and now I totally understand the bad reviews because this is brutal and for for the price they should offer customer service and tutorials that actually function.

I would NOT recommend this app/ site. When they first launched they were amazing. You could have a free account with limited functions. But it was great. Now whoever is running the company doesn’t care about their customer base. My free account got switched to $180 a year. Okay fine. I just saw my Amex today. I got charged $1266 for the year!!! 7 times more in just 1 years time. They have no support. No one answering. Just stuck in a loop of FAQ pages online. I’m shocked and disappointed in the direction of this company. I logged into cancel. And it shows “we will miss you. But you can use your service for the next 12 months” since you already paid for it. And we have no intentions of refunding your money!! As a business owner who’s being hit with inflation and a lagging Economy. I just don’t have the funds to cover this. I’m really at a loss.

You have to PAY for the privilege of using the app and it’s not noted anywhere in the app description. Garbage.

They nearly doubled the price of my plan for some “new features” that I never noticed until support told me they existed after emailing to complain about the price increase. If I don’t notice your new tools despite using your platform every day, they probably don’t warrant a price increase. Off to Buffer I go.

Seriously?

At first I thought this was an April Fools joke in late May, but alas, it is not. It seems like someone took over after a bender and needs to pay off gambling debts 😒

After using Hootsuite with a partner for a campaign I reached out to the sales teams to see if Hootsuite would be a good fit. I was assured by their sales teams that my needs would be easily met with their service. I am now for the fourth time reaching out to resolve issues that I was assured that I would not have. Starting to think I was lied to so the sales person could make a sale.

Congrats hootsuite. You guys effectively priced yourselves out of my hands. What an absolute rip off. If you’re willing to pay $150/month for this app you are insane!