Hostplus

I am utterly dissatisfied with the service provided by Hostplus. I applied for my Departing Australia Superannuation Payment (DASP) and have been met with nothing but incompetence. The information provided is consistently incorrect or incomplete, leaving me in a state of uncertainty about my own funds. The resolution team has been far from helpful. Their lack of assistance and clarity has only added to my stress, making this process far more difficult than it should be. It’s disheartening to see such a lack of accountability and support from a financial institution that should be reliable and trustworthy. I am still waiting for my money, and the unnecessary delays and miscommunication have only escalated my frustration. I urge Hostplus to address these issues promptly and improve their customer service for future interactions.

Only just updated my app. Like the new design.

Helpful to view all my super details

The automated email takes forever to work. By the time you receive it, you have tried again by email and phone so the one you get no longer works

In the 6-12 months I’ve used this app it’s had extended periods (weeks- months) when it won’t open. Message is ‘an unexpected error has occurred, try again’ support says to try deleting and reloading. Usually doesn’t fix it. It’s a handy app when it works - but for me that’s too infrequent

Over 14 hours outage today due to maintenance. What on earth is going on? If this was a bank app there would be an inquiry. Sort it out now!

Very impressive app and feature rich. I rarely login via a laptop anymore. Well done

What’s happened to the facial recognition? My APP went from facial security back to a Pin for no apparent reason. Clicking Facial ID in settings doesn’t fix it.

This app is pretty good but EVERY time there is an update it forgets my login details, which I just find annoying.

I often to get Error: 115 Can not connect to ChoicePlus.