Hotels.com: Book Hotels & More

Easy to use, and affordable prices!

I never write reviews. Excellent location on the beach. However, very old and dumpy. We go to Rehoboth every summer and have stayed at plenty of dated places but this hotel stood out as really needing major changes.

When using the app you can’t book two different types of rooms at the same hotel (ie a standard with two doubles and a queen). So I had to make to separate reservations. The app then noticed two different reservations for the same night and it was cancelled. I did not catch the alert so lost the room. I won’t be using the app again.

App freezes all the time when trying dinner credit card information.

Room was very clean, in it is everything you’ll need for a long stay except for, (the groceries of course) short walk to just about everything you want to do visit or just walk around window shopping or to the beach. Overall I enjoyed my staying here the staff were great very friendly

I like using the app. It gives me all the information I need to book a room. It’s my go to source for travel. But, it is impossible to delete messages from the app and the little red circle with the number in it always displays on the icon. It’s impossible to get help from Hotels.com with this problem.

I booked for the first time through this app two hotel room for 3 nights in NY state for my 81 yo elderly mother and two sons. We were going to visit West Point Military Academy so my older son could see it - he in interested in attending. My father, who has died, was a class of 1966 grad from West Point and my my parents were married there. My mom was looking forward to going back it’s been many years. I took out insurance for the stay. The week before we were due to stay my mom contracted strep throat and bronchitis. She went to the doctor. We held off as long as possible - 4 days - before having to make a call to cancel the trip. I tried to cancel through this app but couldn’t log in - I tried several times but it wouldn’t let me actually get to the page - I just kept having to resign in and it kept sending access codes to my email. As a result I phoned the hotel directly 4 days before my trip and with the ‘free cancellation’ period and cancelled my stay. The woman on the phone told me she’d send cancellation confirmation to me. A day later I was finally able to get into the hotel app and tried to cancel my reservation. I was told there was a full payment fee of $1300 for the cancellation. I used the autobot chat to try to clarify what happened and was told that I would receive an answer the following day. I subsequently received an email the next day with no contact details saying essentially ‘too bad’. There was absolutely no support, no consideration, no person to speak and the app access was horrible. I will not use this app or provider ever again. It’s the most awful experience to put a person through in these tougher economic times. I care for children, my mother and work a full time job. I don’t have spare cash to throw away and I don’t have a lot of free time to spend sorting needless issues like this out because of a poor provider’s services. Be aware. Book directly through the hotel in future. This was abysmal!

I signed into the app, into my account, through Apple ID. The Hotels.com app provided that as an access point to my account. I made multiple reservations for an upcoming trip to Rome in Paris. An international trip for me and my daughter! We’ve never been there before. It’s important. I literally spent months looking for the right hotels in the right locations and the right price. The app made all of that easy to do. What the app did not do, however, was save all of those reservations to my Hotels.com app account. That’s because my Apple sign in does a privacy email relay. So even though I was IN my one-and-only hotels.com account, the reservations (itinerary #’s, hotel addresses, dates, check in time and check in process) no longer show up in my app. Hotels.com chat customer service insists the problem is with my phone, and not with the design of their app. So when they market One Key to me and tell me that I can sign into expedia and vrbo through my one account, they don’t mention that they can’t keep track of it. I call this a massive design flaw and one that makes all of my carefully laid plans much more difficult to execute.

This is a scam

I’ve been using the hotels.com app for a number of years and have loved it. My last 2 trips trying to book on the app has been very difficult. I pick the hotel and get all the way to payment info and it freezes. I end up having to book direct with the hotel which is what I don’t want to do. I can’t seem to get any help from the virtual chat either. I guess I will just use another app.