Huan Pet Protection Network

The size of this is the only thing it has going for it. Barely anyone else uses this, so you don’t have a good network to pickup on your pet’s location if it goes missing. If there is any cinderblock between you and your pet, the cinderblock will block the signal. Also, if you reach out to customer service, they will NEVER get back to you, even if you reach out more than once. I ended up switching to the airtag. Even tho it is bigger, it is so much more reliable than Huan.

These tags worked great for a couple years but now the app doesn’t work. Before it completely crashed all four of my tags couldn’t be detected. I don’t understand how the tags just stopped working. I’ve read the other reviews and it seems to be happening to everyone. If the business was going under at least have the decency to inform your customers. Who knows how long my tags weren’t working. The app didn’t even notify me that the tags couldn’t be detected. I logged in to the app and noticed. What if my dogs went missing? I’ve spent a ridiculous amount of money on their products, I mean come on $20 for a tiny rubber sleeve cover? Just to throw everything out now and try to find another company. I messaged the company several times before the app quit working and never got a response. How many dogs went missing and weren’t found because your product no longer worked? This is absolutely ludicrous and you should be ashamed for running your business like this. Now I’m left to spend more unnecessary money on all new products. Hopefully better luck this time.

Can no longer log in to the app. No warning that the system was being shut down. Extremely poor customer service. Why does Apple not monitor these things? Where is the developer???

Used to work pretty well but recently the company switched to just selling AirTag attachments for your pets collars. I bought multiple trackers and now none work and no support or refund. Do not trust this company or product! Lawsuit???

Got a tag for my dog, worked for a little while with some glitches here and there. Then it suddenly stopped, gave an indication it needed to be replaced and that there was an error. I attempted to fix this error, and was sent into a never ending loop that didn’t allow me to reset my password, get into the app, or contact support. I tried to find support’s contact, but couldn’t, sent a cold email and never heard back. Pretty awful experience for an app that is supposed to be reliable for pet tracking.

It used to work when I bought the tags a couple years ago but now the app doesn’t work at all. All my information got deleted and it wouldn’t let me add a new pet or sync a tag. I waited a couple weeks to see if issue would improve on its own but now it won’t login at all, can’t reset my password, and it won’t even let me create a new account. I’ve tried deleting and reinstalling the app but didn’t fix the issue.

I loved these tags for finding my little kitties who like to hang out in my backyard. I liked the crowdsourcing idea and helping other owners through the app. Up until two months ago it was great until they abruptly stopped supporting the app. My account was deleted and is not able to be updated. Multiple attempts to contact the company were ignored. I went to their website and there is no mention of tags and they are only selling air tag holders now. A little heads up would’ve been nice. I just want my pets to be safe!

I’ve had these tags for a long time and have a lot of them. The app hasn’t been working for a month or more on apples or androids. I have had no responses from the multiple times I’ve contacted the company. It appears they’ve switched to seeking only AirTag sleeves but what about those that still have the original trackers? I’ve spent a lot of $$ on these tags with them to stop working is extremely frustrating, especially without any response from the company. Precious to this, the trackers and system were amazing.

Doesn’t work

I’ve had the Huan tag for a year. Although all location services and notifications are enabled on my phone, I never receive notifications from the app indicating what the battery needs to be changed or when my pet’s tag is no longer detectable. It would be helpful to have a more detailed FAQ page on their website along with a chat feature to connect with a support team. Also, you can’t access any sort of “help” page from their app without logging in through an internet browser. Seems excessive since you’re already logged in if you are accessing the app.