IPSY: Personalized Beauty

I love the products I get and especially the fact that I can pause my subscription when I want to. But the app does glitch at times. Like I can’t always pick my three free items on time because it says I’m not a member but then right below it shows my box coming soon. There is no one to call to talk to just a generic robot to answer basic questions but nothing about technical issues

I bought an item via shipping through a third party site they encouraged us to visit & gave us the coupon for. Well, the site seems to ended up being a scam (it never even made me an account it seems, no email, never a tracking number & they literally disabled it so I’m out money) where there is no customer support for this third party site (fake email). Well, I’ve contacted Ipsy numerous times, where they happily reply to have you buy more & make small talk to shop. But when it comes to an actual issue with money instead & that they may be connected to a huge scam, even promoting it. Silence. Not one response. They response are tip toed made up ignoring or just straight silence. Trust me, they’ll take your money & will let scammers too & when you have to dispute it at the bank, they stay silent, which again just leads to disputing it in silence with no response for them, unless it’s to buy some magical make up from them, they couldn’t care less it seems like. Beware, doesn’t seem like a normal or ethical company at all.

DO NOT GET THIS, it won’t let me cancel my membership and i have the almost 40$ one i’ve tried everything to make it cancel it and i can’t. Do not sign up for this

I love opening this little gift from me to me every month and everytime I have a problem, (which has only happened twice ever) they were quick to fix it and give great customer service! I’ll get rid of Netflix when I need to but never Ipsy lol

I moved and put the new address in but it was sent to the last house so I asked Ipsy support for help and they said they could help me for my November Icon Box. After a few days after getting my December glam bag, I received my Icon box with not 8 items but 3. That upset me a bit, but what made me more upset was how they pulled out the email about this ticket so I couldn’t give the worker who helped me a review, I wanted to wait after everything came to me. So for the advisor to pull out the review from my email, or to unsend it, it makes me think they know they’ll keep my money and give me their scraps. I wouldn’t mind getting a box worth what I paid for before, but this is just malicious and capitalistic. I’ve had years worth of subscription from Ipsy but would still never recommend it to anyone, even for “5 free glam bags”. It’s so disappointing to trust something to give you what they think is best for you, but when you ask them for their attention instead of blindly giving them money and waiting for things you might end up giving away, they put on a smile and lie to your face. They knew they would send me less items so they took the email away. I’m upset about that because I used to work for a big bank and reviews were everything to keep their jobs and the center afloat. They’re cowards for erasing it from my end. Let me give my honest feedback so you can actually get better at understanding your customers wants and needs. I need make up wearers to know them and everyone they work with are just more CEO’s who get $500/hour (FOR WHAT WORK) to our minimum wage jobs. Like we just want to spoil ourselves with things like this and more shopping to just be happy but then sometimes you just get fkd like this.

“Points” page won’t load with latest version of app

It never lets me choose a full size product.

I had an ipsy subscription three years ago, and then I canceled it because of how small and useless the items were. however, I re-bought the subscription and had it for about three months straight before canceling it again. The items are smaller than any other sample size item I see a Sephora. from every subscription bag I received, I was only able to use one of the five items they give me because they either didn't match my skin color or give me something I specifically said I don't want in the beauty, quizzes. Oh, also, the beauty quizzes are completely useless and you'll be out of almost $20 every month for five crappy make up items. they tell you you're getting variety of high quality beauty supplies but it's literally just a bunch of creams and moisturizers that are horribly rated on yuka.

I’ve had this subscription forever and up until now been satisfied being able to pause if traveling or just not having the fund but now I want to go to the account and it’s not letting me so frustrating because it’s been some days now I’ve deleted the app logged into it nothing is working

I tried canceling 20 times and they still charged me for the glam bag and we had to reset my account multiple times to cancel had to try for over 1 year to cancel please don’t get this app!!!