Kenya Airways

You would expect better from a Skyteam Airline. The App moves very slow as if the servers are on dial up speed. It has limited features. When you try to reach tech support, the link sends you the company website. They don’t even have IT dept that answer emails about the app. Hopefully one day they will catch up to the rest of the world.

The worse ever airline I’ve ever witnessed, the inconsistency, lack of communication, unprofessional behaviors from their staffs and crew member both on air and at the airport.. I was supposed to transit in Nairobi to Johannesburg for 1hr 45mins but I end up staying for more than 9hrs in Nirobi and due to that I had to miss my appointment with the USA embassy in Johannesburg… furthermore , they’re thieves, cus they stole my 1000$ watch ( Versus Versace ) and my perfumes from my bag and kept only empty boxes … and on my way back from Johannesburg to Dubai , I was suppose to do a layover of an hour in Nirobi but I end out staying for 16hrs to get on the next flight and had to miss work ….

The app is non-functional and often freezes. KQ, please try, it’s 2024.

What a waste of app Space in this world. App crashes App doesn’t open App does not display flights when it suddenly opens. Useless… Utterly useless

With all the tech talent in Kenya, surely you can create a better app and website. Travel Lass

The airline generally delays however my biggest concern is handling of baggage- have used them twice and all my bags are always damaged when I use them - I would not recommend them

The app is broken and never works. Kenya airways just does not answer any of the requests for support I’ve sent on emails or on WhatsApp. It seems that everyone was hired yesterday, and no one has been trained. I don’t know why they’re in business if they don’t want to communicate with customers.

Picking seats is really tricky, but if you managed to do that, then you get the 4620 error when trying to pay. I tried a few different credit cards. The app says my card was declined, but my card companies tell me there were no attempted charges, they had not declined a payment. Like I said, attempting to use the app was a complete waste of time. Well, except it will make those seats you picked unavailable for quite a while. So, uninstalling the application and reinstalling or trying a different device just ties up even more seats on the plane.

Breaking: A friend of mine was kidnapped in Kenya 🇰🇪 yesterday after arriving via @KenyaAirways in the airport. pls no one should go to Kenya for tourism/biz! You will b Kidnapped I repeat Youwill be Kidnapped. Kenya is kidnappers center ofthe world! Share to save lives.

Nothing comes up on the app or your website. How is a client supposed to manage the booking or make sure that their flight didn’t change for the 50th time?