Keycafe

I have tried to use this system when staying at a rental property four times now (so, picking keys up four times, dropping them off four times) and it has not worked on any of those occasions. It literally just does not work. Sometimes the system is off-line, sometimes the touchscreen just doesn’t respond, sometimes the codes don’t work, and so on. I’m a fairly tech savvy person and I don’t believe the error is on my end. Each time I have called support and spent 30-60 minutes being walked through various trouble shooting steps. I assume this would be a good system if it were reliable, but in my experience, it is not.

Keycafe is a trash product.

I think this is a great idea I’ve been using it for about a year now, the property manager sends me an alert that comes up on my app and I pick up the keys and drop them off. Sometimes it’s a little inconvenient as when you finish a job you wanna go straight home, but in the grand scheme of things it’s much easier than what it takes sometimes jumping through hoops to get keys because the lockbox is not allowed on property. I think this company is going to go far.

Picked and dropped off a key as a guest. Dropping off was a horrible experience - the box disconnected twice and required both an access code and fob. Had to call the landlord to get the code + the dob didnt scan the first few times. Took me 20mins total with unhelpful customer support to eventually drop off the keys. Really should have take 2 minutes top.

this product is terrible. keys are constantly lost, but in the box. the user interface is absolutely horrendous. the box goes offline constantly, making it so you can’t get keys. do not purchase this system!

KeyCafe has made it so easy and convenient to give access to my cleaners and guests. Amazing for contactless key pickup and drop off service.

I stayed at an Airbnb that used KeyCafe. This app did not import the key that was sent by the host. Instead I had to punch in the 9 digit code at the lockbox, which means that this app was of no use whatsoever. Save yourself the time and don’t bother installing this app. Instead, just use the numeric code at the cafe.

It’s a great idea but they are extremely incompetent and not consistent. Countless times I’ve had guests who could not pick up the keys or could not drop off the keys and cancel I’ve lost over thousands of dollars in cancellations doing business with this company the absolute worst.

The key pickup cafes require internet 100% of the time to work, and often don’t have connection to the internet. Terrible design, locked out for hours.

When the app connects, it’s a painless process. But I’ve been standing here for 20 minutes waiting to return my keys, and I had similar troubles when retrieving them. AirBnB hosts: Do not force your guests to use this app. You are causing them trouble at a time when they want to enjoy their vacation. AirBnB guests: Ask your host for another way to retrieve the keys. This is not worth the trouble.