lastminute.com: vacaciones

Due to coronavirus, almost all country borders are being closed. With this on mind, I hoped to get some empathy of customer service and be able to get a refund as right now I’m unable to leave my country. Nobody thought that COVID-19 will infect the world at such great lengths. Even though I talked with NUMEROUS airlines to obtain my refund, they are unable to do anything because LastMinute is the one who holds all rights. As being a non European citizen I needed to make an international call so si wasted also tons of money just trying to connect with this service because that’s the only way you can get it. The service was horrible as they act without empathy, REALLY BORED and they just send an email to the airline. Even though the airline lets me have a full refund to this crisis. I have not heard a single word from lastMinute and as this goes on they will keep my money. I’m desperate trying to contact them through phone, through my personal area and even email. I cannot even cancel my hotel even though the cancellation policy says I still have time because of lastminute. Because my flight was NECESSARY (It wasn’t a simple tourist flight) I had to buy another one. Great mistake cause even If I wanted a refund on the 24 hour lap they didn’t even hear me out. If I never made bought through last minute I would had been able to get all refunds and cancel my hotel. Please lastminute contact me and if anyone is reading this review this please NEVER buy through this company. You can hear my desperate try as my last resource is writing this review.

Bad customer services, stressful

I’ve never used last minute.com before but I will use them again. To be able to get in touch with someone and have the customer care deal with any issue is exactly what I need when booking a holiday. Well done and thank you for the help and support

Thank you for sorting our query out promptly and efficiently!

Leon it’s a very professional and understanding agent. This was my 3rd attempt to sorting my luggage problem which Leon understood from the beginning and very quickly sorted. I am a relax traveler now Thank you

I strongly advise against using lastminute.com for your travel needs. My experience with the app was highly disappointing and left me feeling scammed. It failed to provide crucial information such as check-in times and boarding gate closures, resulting in me missing my flight due to unrealistic layover times. Despite being referred back to lastminute.com by the airline, they couldn't provide a satisfactory explanation for their oversight. Avoid using this application at all costs to prevent unreliable travel arrangements and the risk of missing your flight. Save yourself the frustration and potential travel disruptions by avoiding this unreliable service. Scammed client

I installed this app as it provides Apple pay and for a while it was good. Issues you get is if have a flexible ticket and need to change or cancel. The app does not provide in-app messaging and they will ignore your request. When chatting with support they will pretend to have sent the email... So they are not entirely an honest organisation.

Great service from the advisor. Thanks!

Easy app to use and navigate. Customer support was excellent and sorted me out very fast

Why do you offer dates which you don’t have to then book to then take money and can’t give instant refund. As ino have to wait for a refund. Dnt think I’ll be using this poor service again