lastminute.com: vacaciones

Due to coronavirus, almost all country borders are being closed. With this on mind, I hoped to get some empathy of customer service and be able to get a refund as right now I’m unable to leave my country. Nobody thought that COVID-19 will infect the world at such great lengths. Even though I talked with NUMEROUS airlines to obtain my refund, they are unable to do anything because LastMinute is the one who holds all rights. As being a non European citizen I needed to make an international call so si wasted also tons of money just trying to connect with this service because that’s the only way you can get it. The service was horrible as they act without empathy, REALLY BORED and they just send an email to the airline. Even though the airline lets me have a full refund to this crisis. I have not heard a single word from lastMinute and as this goes on they will keep my money. I’m desperate trying to contact them through phone, through my personal area and even email. I cannot even cancel my hotel even though the cancellation policy says I still have time because of lastminute. Because my flight was NECESSARY (It wasn’t a simple tourist flight) I had to buy another one. Great mistake cause even If I wanted a refund on the 24 hour lap they didn’t even hear me out. If I never made bought through last minute I would had been able to get all refunds and cancel my hotel. Please lastminute contact me and if anyone is reading this review this please NEVER buy through this company. You can hear my desperate try as my last resource is writing this review.

Yes true we bought a holiday on Wednesday and by Thursday morning last minute cancelled it - not happy as now desperately trying to find an alternative and YES the prices have all gone up!!

No customer services. Do not use this app

Unbelievably frustrating app. Gives you the option of choosing a departure airport, dates to travel etc, shows you potential destinations and then when you click on each destination tells you that there aren’t any actual options to choose after all. The point of that? Beats me I’m sure. Why give options that don’t exist? Off to another app to find my holiday….

Highly recommend going direct with flights and hotels to avoid these crooks. If you’re unlucky like us and another family on the same flight, you’ll arrive at check in to find out that they cancelled your (checked in) seats to sell to others at a higher price, without and warning, explanation or offer of compensation. You are not able to get hold of anyone until 9am, so you’re on your own if anything goes wrong with early departures. Dishonest and irresponsible. You have been warned.

This company does everything to a Tee they are always helpful and makes it so easy when asking questions about the holiday it’s all good for me. Very good very nice.

5 stars

Amazing customer service Anisa was really helpful and amazing thank you so much

I’ve had a really stressful experience trying to change my trip from Spain to Greece due to a visa issue. Despite accepting a new flight quote and providing confirmation from the hotel that I’d receive a refund, nothing has been updated, and my booking still shows Spain. The customer service has been cold, rude, and completely unhelpful, especially agent Ernisa. This has caused so much anxiety, and I regret using this company. I would not recommend them at all.

Been sitting for 2 hours trying to sign in to my account, both on the app and browser. Really frustrating. I cannot access to my booking because of this. Fix your app and website