LennoxPros

The LennoxPros website is pretty great. This app on the other hand is absolute garbage. It used to be ok but it’s worthless now. DELETED

Very, very disappointed with Lennox for not taking the time and/or the money to make an app that will actually work. This is a very bad look for Lennox, as a company. I have to actually hide myself, while trying to use this app from customers sometimes because it doesn’t work 95% to 100% of the time. Smh, I’ve worked for a certified Lennox dealer for 21 years but I can’t keep recommending Lennox products if this is how they are going to operate.

This app is absolutely a waste of time and energy. Never boots up or main screen shows up

This app is trash. Lennox equipment is great but this app that is supposed to help technicians only makes life harder. “Work smarter not harder” Lennox

I often need to delete and reinstall the app. I don’t need to do that on any of my other apps.

The app rarely loads on my IPad. I end up using the web portal.

The app is nice when it works but it never works when I need it the most. It will usually stay at the opening loading screen indefinitely. It is faster to call Lennox and wait 30 minute on hold then to attempt to use this app

Worst app in the history of apps. Constantly crashes and does not open. I have to uninstall and reinstall multiple times a week.

HVAC Tech here. When this app works its super slow and that’s when it works… most of the time I just get the red Lennox loading screen and that’s it. It’s so much faster to use the website which totally defeats the purpose of this app. Please fix this

Lennox, as a product, is superior. Lennox, as an app, is garbage. With being known as an innovative company, you'd think they would follow suit and create a superior app. I am constantly getting logged out in the middle of switching tasks. Half the time, you can't even log in, in the first place. The navigation is another issue. It's sloppy and unorganized. I really don't think there is any benefit of using the app versus mobile web. Lastly, with so many complaints, why isn't anything being done to address these similar issues? Do the developers not care? Are they ignorant or maybe just underpaid? Fix this, Lennox. Do better.