Finally got it to work
I was pulling my hair out for a couple of days until I decided to try something different. When connecting the shades to the app, the directions say to hold the pairing button on the remote until the shade moves or beeps. They moved, but would not connect to the app. I decided to try pushing the pairing button once, quickly and not holding it down. It WORKED! You have to do this twice before hitting “next” on the app. The shades are now connected and working with the hub and the app. I hope maybe this helps someone else. I gave it a 4 star because the directions could be clearer and there is no option for help, except for the chat, in case they do not connect. I have not tried them with Alexa or Siri yet.