Lightspeed Retail POS (R)

I enjoy this app. My main issue is that when the register is closed the work orders and sales tabs become greyed out. Id prefer them to be accessible to at least do so after hours auditing ect. Also the print invoice function looks for a printer which is fine. But if one isn’t available it would be nice to be able to save as a PDF / email receipts ect. Maybe it should bring up the iOS share sheet? Otherwise no issues.

This software is the boss. It is capable of all things retail in store and out at events. Being able to access, sell, order and do service work when out at events or at a meeting is a must have. I found the stocktake system to be simple, yet very in depth. The time it saved us went from 4 weeks to a full stocktake to within a couple of days. Being able to do counts within categories, tags, brand, etc is amazing and very good to do regular counts throughout the year. Inventory management is 👍😍. I can’t tell you enough of how good it really is, from importing straight from vendors to creating product matrix’s and doing re orders off inventory reports. The ease of allowing different staff certain permissions is very good. I could go on and on but in short, we are super stoked to have made the change over to lightspeed.

We switched to desktop because of the connection issues with all the products that Lightspeed said we had to have. The printer,scanner and payment terminal have a hard time staying connected. Constant app resets or forced closes. Customer service is good for saying sorry I don’t know let me pass it onto someone else, which in my opinion is the abyss, because no problems were ever solved. I don’t know if I would recommend Lightspeed to anyone

I used Shopkeep in the past. I lost my shop when it burned down. When I reopened I was not permitted to reopen my account with Shopkeep. They said it was because it was too long and it had been taken over by Lightspeed. The systems are completely different and Lightspeed has issues with reliance. It was harder to set up. After dishing out all of this money for equipment and the service, I could not cancel. I was too invested. And it is much more expensive than Shopkeep was. I am disappointed that I couldn’t go back to what I has previously and probably won’t recommend it to anyone. It crashes at the most inappropriate times, when it’s busy, the system will go down, or the card reader won’t work, or the printer won’t work. It’s not been a good experience it they have me by the “balls” so to speak

light speed is a great concept it will be really useful if there was a phone app that can be used with lightspeed(R)

Expensive, slow credit processing, customer support that can’t access tax documents, accounting department that will not work with their own customer support, and an overly complex system for porting retail to online. Lack of training - asked for additional outside of first time, they refused. Retail to online marketplace limits available items to a few hundred (including variants of same style) have to pay exorbitant fees to increase online inventory, coupled with contract and per transaction fees.

We have been using Lightspeed Retail for seven years. It’s not perfect, of course, but it’s an affordable option for companies like ours, with thousands of SKUs. We tried a separate loyalty program and eventually decided that the integrated Lightspeed product was better. We also tried a separate eCom platform and eventually decided that the integrated Lightspeed product was superior. It’s been a stable platform, improving over time, and very good when we have needed to chat or talk to tech support. We just renewed for another two years.

Sorry to say that but Don’t ever use light speed for retails. It’s not worth it. I’m using it and it crashes while checking out customers. And I’m using latest iPad.

As Our needs and the worlds needs change , lightspeed will also need to change and improve. My experience is, you ask for it now , and they do their best to accommodate now and also provide full functionality later. I would give five stars but improvements are still coming.

Totally Trash app and Company