Lightspeed Retail POS (R)

We switched to desktop because of the connection issues with all the products that Lightspeed said we had to have. The printer,scanner and payment terminal have a hard time staying connected. Constant app resets or forced closes. Customer service is good for saying sorry I don’t know let me pass it onto someone else, which in my opinion is the abyss, because no problems were ever solved. I don’t know if I would recommend Lightspeed to anyone

I used Shopkeep in the past. I lost my shop when it burned down. When I reopened I was not permitted to reopen my account with Shopkeep. They said it was because it was too long and it had been taken over by Lightspeed. The systems are completely different and Lightspeed has issues with reliance. It was harder to set up. After dishing out all of this money for equipment and the service, I could not cancel. I was too invested. And it is much more expensive than Shopkeep was. I am disappointed that I couldn’t go back to what I has previously and probably won’t recommend it to anyone. It crashes at the most inappropriate times, when it’s busy, the system will go down, or the card reader won’t work, or the printer won’t work. It’s not been a good experience it they have me by the “balls” so to speak

light speed is a great concept it will be really useful if there was a phone app that can be used with lightspeed(R)

Expensive, slow credit processing, customer support that can’t access tax documents, accounting department that will not work with their own customer support, and an overly complex system for porting retail to online. Lack of training - asked for additional outside of first time, they refused. Retail to online marketplace limits available items to a few hundred (including variants of same style) have to pay exorbitant fees to increase online inventory, coupled with contract and per transaction fees.

We have been using Lightspeed Retail for seven years. It’s not perfect, of course, but it’s an affordable option for companies like ours, with thousands of SKUs. We tried a separate loyalty program and eventually decided that the integrated Lightspeed product was better. We also tried a separate eCom platform and eventually decided that the integrated Lightspeed product was superior. It’s been a stable platform, improving over time, and very good when we have needed to chat or talk to tech support. We just renewed for another two years.

Sorry to say that but Don’t ever use light speed for retails. It’s not worth it. I’m using it and it crashes while checking out customers. And I’m using latest iPad.

As Our needs and the worlds needs change , lightspeed will also need to change and improve. My experience is, you ask for it now , and they do their best to accommodate now and also provide full functionality later. I would give five stars but improvements are still coming.

Totally Trash app and Company

While we’re happy with light speed on the web, the app is seriously lacking. It’ll sign us out while entering work orders and when we try to log back in, it gives us an error. We have to restart the app to finish the work order. It also has issues freezing when we upload photos. Could definitely use improvement!

Can’t imagine our retial world in this day and age with-out Lightspeed. We have used it for years and it truly has not done nothing but get better over time. Always improving and adapting to the fast changing pace of todays world with integration options that allow us to seamlessly operate and sell from brick and mortar locations as well as across multiple ecom and online platforms across the web. Best thing we ever did to keep our sales and inventory update across them all.