LumoGo

I am visually impaired and use VoiceOver on my iPhone. I was not able to set up an account for this app this is therefore discriminatory against blind people. Perhaps they don’t want blind passengers. The could never pre-94:34 drinks and food anyway. They might be an open access operatir but the least they could do is have an accessible app.

Absolutely horrendous buggy mobile app and web. Avoid by all means!

This company is really afraid to say “we’ve got your money and we don’t give a 5hit if you travel or don’t”.

Pretty frustrating that the strong password I.e. Face ID is not recognised / accepted on the App. Link sent to reset password takes you back to website where the password ( strong) is set to Face ID - pretty basic error

Why do you not have simple Apple wallet support? There’s no easy way for me to share tickets with travelling partners, Apple wallet tickets can be easily shared and can be used from the Lock Screen without having to open an app. Won’t be buying tickets through Lumo again. Also the ticket in app does not show seat number as others have already mentioned.

Simple and economical

I booked tickets no seat reservation??? (Lumo got back to me over 2 weeks later…you decide if that is good not…they said that they looked at the booking and seats were allocated. But the ticket in the app does not show any seat numbers. Obviously I am complete idiot for complaining about this! LUMO APP TEAM: THE TICKETS DO NOT SHOW THE SEAT NUMBERS. TEST IT AND YOU WILL SEE THAT THIS NEEDS FIXING. Ticket number AOCC84P8WDGO Also tried to book for 11 Mar kings x to Edinburgh your app kept saying error How about - making sure app works ALL THE TIME - make sure you deliver what you promise eg. Ability to reserve seats my ti ket in the Lumo app does not actually show me which train time I am booked on! The ticket says “valid from”. What does that mean? That I can travel on any train after 09:11?? Why does you app not say: you are booked on the 09:11 service arriving at 13:48?? The app does not say the departure time or arrival time! there were 8 announcements before departure. No one wants announcements! Read the research / feedback - no one listens to train announcements! Cannot give you feedback within the app as that does not work either Maybe think about not offering videos but offering seat reservations? Maybe get the basics right?

Downloaded the app in Nov 2021. Have been trying to book a ticket with no luck even to enter destination names. Total waste of time

I spent about an hour trying to sign in to Lumo and buy tickets first through the website and later through the app. It was all fine finding seats etc. until I tried to sign in. It gave me an error number eventually having tried multiple times.The web chat help wasn’t working either. I got a message that said it was offline. Eventually I bought my train tickets through Trainline which is much easier to use.

Booked two advance singles, first with seat reservation, 2nd without. App shows first ticket, but second is not there. Both show ok on my account on website. Also, website shows 2nd ticket journey as “completed”, at a time before the train was even due to arrive. Would be good if seat number for booking was shown below QR code and not on the next “I” info. page. Otherwise app seems to work well.