Concern Regarding Increased Policy Rates Without Confirmation
They ncrease in my car insurance premiums without proper confirmation and clarity. Below are the details of the situation: 1.I understand that an NCD (No Claims Discount) letter is only issued if the same policy number has been in place for a year. However, in my case, since there were two separate policies, I was not issued an NCD letter. I assumed that, since both policies were with Marshmallow, this would not pose an issue. 2.My previous canceled policy had a premium of £210, and there was no NCD applicable. No other details about my profile have changed. Yet, the new policy provided to me has a premium of £260. 3.When Marshmallow reached out to inform me about the missing NCD, I checked for a new policy with Marshmallow and found one at approximately £230. However, I refrained from canceling my current policy to switch, as I wanted to avoid the £100 cancellation fee. 4.I want to clarify that I never had any intention of providing false information when purchasing my insurance. 5.Additionally, I contacted one of your agents regarding a new Light policy. Initially, I was informed that the monthly payment would be £257. However, after agreeing to proceed, I was told within minutes that the premium had increased to £357. This inconsistency is extremely concerning. I have always been a loyal customer, but this experience has left me disappointed and frustrated. I feel that the continuous rate increases and unclear communication are unfair. To resolve this matter, I request that my monthly payments for the Lightest policy be adjusted to £250. I trust you will handle this matter promptly and professionally. I look forward to your response. Kind regards, Vishnu
