Matrix eServices Mobile

Do you enjoy a game of chance & riddles or spend your free time in escape rooms? If so you will love this app!!! To file any docs for leave you are required to either mail in docs or sign electronically through this app. Since I don't have a printer the app is the only way to do this. BUT THE OPTION TO SIGN ELECTRONICALLY IS GRAYED OUT & the docs can only be downloaded not viewed. I saved the file to a folder in matrix and used markup to sign, is this the correct way, I don't know, so really the app just creates more for me to do during my FMLA because I'll have to follow up with matrix to see if they received required papers.

App doesn’t utilize Face ID. Each use requires typing in log in info. App doesn’t allow you to view documents. Incredibly it’s been this screwed up for years. God help you if you need to use this trash.

The website provides the exact same basic info

Please implement FaceID as a login method. It’s annoying to have to log in every single time I need to use the app. Thank you

This app NEEDS a lot of work. No information is provided for the claims you file except the start/end date and the status of the claim. Nothing has ever shown in the different sections within the claim. Like; Accommodation Items, Payment Details, Documents, Time Off Requests, Certification Summary, Text Messages. What’s the point of having sections for information, if no information is actually going to be available to look at!? The app and the instructional videos of how to use the app, look completely different. The app does not have the same look, platform options, etc. If the app actually looked like and worked like what was shown in the videos, it could be a great app. There is no way to submit a question or ask for help, except for calling. Then when you do call, no one answers. I couldn’t upload a single document. The only nice thing about the app, is that it did tell you how much leave you have used and how much you have available.

Poor excuse of an app and this company doesn’t even communicate with you and tries to make it seem like its your fault.

What a horrible app and company. The most confusing process, claim examiner doesn't respond, dates are wrong, no status updates. Look at the reviews, horrible!

I been on create a account for two hours the screen just keeps buffering.

This app is terrible. The back end doesn’t coordinate correctly with the user data to allow for a log on.

This app has the worst password integration I’ve seen in years. Can’t remember password, no Face ID, doesn’t pull log info from saved passwords in iOS, and won’t auto copy temporary passwords sent to sms. Makes logging in or resetting password way more difficult than it should be. As a new parent this is the last problem I wanted to deal with and incredibly annoyed.