Merchants Bank N.A. Mobile

i’m not downloading two separate apps to do my banking through my single account. that is absolutely ridiculous. stop forcing me to overload my phone with superfluous bloatware and more possible points of failure for my financial security. not to mention, the second app that i’m supposed to use doesn’t even show up in the App Store for me to download so what am i supposed to do? call customer service every time i want to pay my credit card?

The new update is awful. The older version was way easier to read and easier on the eyes.

We’ve been with Merchants Bank for 30 + years. Service and customer appreciation is always the most important. We do all our banking at Merchants. Highly recommended.

I’ve tried multiple times to get Face ID to work and it always fails. Poor app but it’s all we have. Needs major IT help.

When it works, it’s a helpful piece of software. However, I find that it is extremely finicky. Certain pages or functions will not work when accessed from one button, but will from the same button in another context. Access denied errors abound. Logging in is a constant struggle with a vpn on. But, as I say, if you can get it to work, it does the job.

Take too many time to get it deposited

This has been the worst banking experience we have ever had. Local bank employees have been phenomenally friendly. That being said, the online banking experience, customer service, credit card service, and capabilities have not come close to meeting our expectations. What has been advertised and explained has been extremely misleading and very disappointing. As a small business, we were referred to Merchants by a much more reputable banking service as the “go to banking service for small businesses” as they have many added fees for small businesses. That being said, we will be switching to the banking service who referred us to Merchants.

When you pay-off the amount shown as a balance on a line-of-credit it should be as of that moment. In this day and time I shouldn’t be getting a notice of a balance due of interest the next day. There’s no excuse for the pay-off shown to not be as of that moment inclusive of incurred interest to that point and not exclusive. Otherwise, Pay-off is an incorrect term. I shouldn’t have to call in to the loan department to find out exactly what the pay-off REALLY is! Rant complete!

Easy to use.

The app does what it is supposed to do with very minimal issues.