Metro Bank Authenticator

Honestly ridiculous how many times I have to delete and reinstall this app. Hardly ever works, I’m constantly having to call Metro to reset it. I’m moving my business banking elsewhere as i spend too much time trying to resolve app issues that prevent me from being able to pay new staff.

Having to restart the phone for every authentication after one has been made

I use the Metro Bank App on my iPhone for authentication whenever I log into Online Banking on my desktop computer. After using it once it doesn’t reset and will fail to authenticate the next time I use it again. There is a “Log off” button but it doesn’t actually close the App. The only way to make it authenticate the next time is to restart the App. This is poor software design which hasn’t been fixed in any of the software updates.

One of the worse Authenticator apps I have used, to constantly keep downloading the app again in order to approve company payments is abysmal

This app is apparently fraudulent and could impersonate Metrobank. This explains why all steps keep failing! It turns out that the Business login doesn’t require using this app!

Have been trying to get the issue I have with this app for 4 weeks, IT dept needs re-training. They all keep telling me it’s resolved but it is still not working. Will be changing banks very soon.

The documents and contents about how to install the authentication app are so poor but if the app works correctly it doesn’t matter of the quality of the documents. Because usually we don’t read documents to down load any Apps. It must be so easy to start using apps. But this app is miserably poor!

Metro bank doesn’t let personal account customers use 2FA we have to rely on the less secure (and recently compromised -Google Metro 2FA) of receiving a text message to authorise access to our accounts from an unknown browser/location/device. This is unacceptable.

Really bad. Won’t work with either QR code scanning, nor manual entry via ticket number. Metro seems to struggle a lot with technology.

I have been trying for over a week to seek assistance! The staff just don’t know how they can assist other than delete the app and reinstall and it does NOT work!