Mojo: The Music Magazine

Editorially and in terms of internal design and photography Mojo remains superb. But as a long time subscriber who receives physical copies at home, I can’t stand the “naked” covers which no longer have the printed summaries of the stories inside as they appear on the digital covers. I’ve complained about this for years but cannot get the help I need to receive my issues with the cover type intact.

The articles are fabulous, but the magazine often needs to be reloaded to continue reading and doesn’t hold my place in it well.

I’ve written to Mojo many times to no avail. The app won’t log me in. It needs to be fixed.

The absolute worst. The functionality and design of the app (and both Mojo and “Great” Magazines sites) are bizarrely and uniquely awful. Their customer support comes in a close second. Form emails topped occasionally by an actual person struggling to avoid actually getting problems solved. I swear it feels like their talking past my shoulder answering somebody else’s questions. “You’ll find more information about it in our FAQ file. Here, please enjoy this dead link.” For crap’s sake, I couldn’t update my credit card on the publisher’s website! My sub didn’t auto renew and they sent no notification (I know, why do I bother??). Yet here I am again. Glutton for punishment handing over US monies to a bunch of yobs who reverted to the Pound. Oy vey. At least Jaguars and Bentleys looked pretty before they broke down ten miles later. This friggin app is a disaster that I can’t access after multiple tries and requests for help. Am I the last old white guy who needs yet another Pistols or Zeppelin article? I guess so. And now apparently I’ll miss 2 issues because,,, honestly I don’t know why. And they can barely explain which is which and how and why and they don’t reference their own stupid magazine by its issue number. Because COVID, yeah, I get it. But don’t piss down my leg and tell me it’s August in June. Or is it September? Here’s your customer number: use it for everything but nothing. Also here are more dead links and a nonsensical calendar. How is it possible that they’re customer service is worse than phone, cable, or airlines???

Buy the print version, this app has major issues.

I paid for a year’s subscription, I should be able to keep the issues I paid for. It wasn’t cheap and I was counting on being able to keep what I paid for.

Consistently the best music mag on the planet, with good coverage of the latest artists and not ignoring the old farts. Look forward to every new issue. Love & Kisses, JboyG

Where did all the special issues I paid for vanish to? Not cool, MOJO!

Long time subscriber. The magazine has been zero help with the login process. The digital is basically a scam.

It has been since early December the last time I launched. It has not been working this week. I do believe I updated my IOS after early December.