Movistar Prosegur Alarmas

App has bugs. Face id has a problem. Many times has to be unlock manually. Some times keep scanning the face and nothing… Then you shutdown the app start again and is working 🤦‍♂️ Also many times has very slow response… Definitely developers haven’t done the job right. Hope it gets better as the alarm system costs me 100€/month…

No se por qué con mi iPhone solo me aparece la pantalla en negro, tengo que estar conectado a un wifi para que pueda ver la cámara en directo si ocupo el internet de mi mobile solo Me muestra una pantalla en negro, es frustrante :(

Excellent service by our local representative

Can’t connect to wifi networks with 360 camera, just gives error when trying to hit connect button. Face ID will scan multiple times, this morning 10 times before opening the app and being able to interact with the system. The 360 camera controls don’t always appear when you need to move the camera. Some movement controls lock on and the camera doesn’t stop moving. If I leave a door open with a magnetic sensor and the alarm is triggered it takes 5 minutes or more before the app shows which sensor triggered the alarm. Any other alarm company would not even let you start the connect process of a sensor is open but Movistar make that difficult too. Also not being able to configure which sensors are used in total and partial modes is annoying and basic. Especially considering building works where I have to make a call, wait and then check it has been done properly. All in, the app and the functions of the alarm leave a LOT to be desired. Just because you’re a big brand, it doesn’t mean you should just ignore customers and do what you think is right.

Se bloquea cada 2x3 Tarda en reconocer la huella No siempre desbloquea y suena la alarma

I need to be able to set my default address but it's not possible

The Prosegur part seems good. I trust Prosegur hence contracting this service. The App itself is horrible. Just full of ‘unknown errors’ every day. Whenever you want to login or disable alarms there is always a very good chance the app with throw an error code and for 30 mins you cannot access it. I use at least 50 other apps and this is the only one I ever have problems with (and serious regular ones at that). I’m on latest version of iOS always and have tried uninstalling and reinstalling the app countless times. Disaster unfortunately and totally unacceptable.

However, an alarm that cannot be armed is no alarm. Many times the app won’t start, or fails to log in, leaving our house unprotected. They really should have a cast-iron API behind this app that never ever fails the end user. When it does work it does it’s job.

I can set and Stop my Alarm where ever I am using my phone. Thank you all Patricia

In this app I cannot see any details or recordings from a security camera. A technician was in my property today and with a different phone he can see recordings. I have installed on a Samsung phone and I can too. However on the IPhone - I only get a blank screen instead of showing me recorded movements.