Muzz: Muslim Marriage & Social

Hello, I have been using the app called "Muzz" for a few years now (before they had problems with Tinder owners and lawsuits), I'd say at least 5+ years and everything was fine until now. Roughly 3 days ago (Roughly 16th of August 2024) I updated the app to the latest version (8.15.0). After the update I noticed that I was not getting any profiles to view. Unlike before, when every user could see profiles of people who lived all over the world. To try and see profiles of a different specific country, I clicked on "widen filters" and then clicked on "Limit Location by" and in that section I got a banner notification in a black box on top of the screen that says "You will be seen by members searching in Your Country" (Ofc I won't name my country for security purposes) and next to that text there is a clickable button that says "Change Location" Bellow that "black box notification" there is a search box from where you can search for different countries, click on them and see profiles IN that country. But whenever I tried to enter a name of any country nothing comes up, the reply is "No Results Found". To figure this all out in more detail, I contacted support both in APP and on EMAIL. IN app support didn't replay to this moment (my message was on Friday 16th of August 2024), even though they say it might take up to 48 hours. Email support replied with "The marriage tab shows those who match all your filters. Explore only Filters by Age and Location". So by the looks of it, a user has to click on "Change Location" to see profiles of people that are living in different countries and to change your location in app, you have to pay, meaning you have to subscribe for 1 week, 1 month or 3 months. So in short, seeing profiles in different countries, that is not your Origin country, became a payed feature. That is sad, because that was what made muzz different and better. What made muzz be addictive. I don't know if this is an intentional and is a bug/glitch, OR it is intentional on Muzz's side. But I wasn't able to find such information/update in "version history" or in app chat, where we the users get such important updates. I might be wrong on the last part, but I personally was not able to find such information.

Do better.

I’m

Why does this app have languages like Dutch, German, Korean and Vietnamese but not Bosnian? Half of the population in Bosnia is Muslim! Ridiculous

There’s barely anyone from the U.S. on this app. You also cannot filter for what country someone was raised in.

I have to pay to do any think plus the only matches I get be cash fish

Notification

GET RID OF ( OH, we ran out of people to show you) so we will reset your page again so you stay on the app a bit longer wink wink. we don’t care if you swipe them all left, but we’re gonna show you again those profiles that you just swiped left. Heck yeah

The raised prices really is a killer when we are trying to just simply get married not much has changed with the app for it to be like that. It one of the most expensive monthly subscriptions for almost any app. Another sign of making what’s halal harder then easy. There is this trend to just raise prices because why not get more out of us. Just wish you guys saw how much of the world is unmarried and not even having babies as well. Yet alone families not making it difficult to make marriage easy I thought this was the case. There are plenty of companies who stay at a fixed price and they survived still now. I thought one time this was a decent app even when the first time price came but now it’s like a money grabber and close to things like prices of tinder now. There is a lot of more people with low income vs middle class or the 1%. Wish this was understood by Muslim companies

The worst thing is that the app lets people put up very bad quality pictures selfies and close up that straight up traumatises you, there should be a way for the app to vent profile pictures honestly the way some profile pictures are makes me scared to go even on the app, I really wish you fix it.