My ClinCard®

This app may look polished, but when you try to transfer money out to your normal bank account, it’s very buggy. I’ve put my bank info into the app, but when I go to the “card to bank transfer” option, and go to select my bank account, all that pops up is a grayed out button to “apply.” I can’t select my bank account, so I can’t get my money. I have tried restarting the app, re-adding my bank info. There just does not seem like a way to get my money into my normal bank account.

Password recall doesn’t work. “Customer support” is all bots and dead-end wait music. I swear they switch your pin when you make it so you can’t use it. You can only use the exact amount on the card.

Unlike Money Network's mobile app, ClinCard's mobile app actually functions properly. I am able to log in, view my card balance, and even transfer funds to an external bank account. While I cannot speak for the negative reviews of this app, I might be able to offer insight to anyone interested in transferring their card's funds to a bank account. I recommend pursuing this option if you want to exhaust your card balance without the hassle of using the card or paying any withdrawal fees. If you decide to transfer funds to a bank account, you will need to provide the account number and routing number, then you will be required to wait at least three (3) business days before you can initiate a transfer. This time frame allows for ClInCard to verify the existence of your external bank account. You can use the app to check the status of verification for your linked bank account, and once it is verified, then you can proceed to initiate a transfer of your funds. The only improvement this app needs is in biometric authentication. At one (1) point, I was able to log in with biometric authentication, which is more convenient than typing your username and password each time you log in, but for some reason, if I set up biometric authentication and try to log in that way, a prompt will tell me my username or password was incorrect, which makes no sense since biometric authentication does not require me to type my username or password. ClinCard should also offer a way to add multiple cards to a single account. I have two (2) virtual cards through ClinCard, but I could not figure out a way to link multiple cards to a single ClinCard account, so I had to create a separate account for my second (2nd) virtual card. This is not a dealbreaker for me, but it is a minor hassle ClinCard could address.

It keeps saying my card number is invalid. I don’t know if it’s a bug but I’ve tried many times to enter in my card number but it still says it isn’t valid. I just want to be able to check my card balance without having to call the number on the back of my card all the time.

The app does not like my card number. It’s the number on the card but it isn’t acceptable. So I am deleting the app. Easier to access online.

Challenging to use. Charges month fees for money siting in account $4.50 a month. Could not access or transfer funds. Waste of time.

It doesn’t work for anything online. WTH

This application, and company, are worse than trash. I am about to file a formal complaint with the study. It doesn’t work, so you try to call the company. The system hangs up on you and you can’t get through to anyone. Stay as FAR AWAY as you can from this company!

Can’t log in, as it forever says I have another session open (regardless of the other session being closed or hitting the “kill session” button). Website is just as useless.

If you have the option to voice your opinion beforehand in the study you’re in, do not let them choose the “convenience” of this card. Yes, this is a review of the app but I can’t get my pin to work, all but one time. it’d be less weird if it was a different number or if it kept happening after my first successful time trying but my first time trying with the pin they have failed, then a different store (same pin) it worked, now it’s not working again. All this to say, I’ve tried countless times to get on the frickin app to just see the pin, let alone change it, and I’m locked out. Sometimes it’s the whole app, other times I get to see my balance but have to enter in some mystical password that’s different from my account password and pin just to see my pin and, shocker, I can’t get in to see it. The hilarious thing, I can still order online without a pin and I can see my card number in my account before I’m required to use some other password to see the pin.