My Magic Pass App

I added $20 and I get a transfer error in the app but in my bank account the $20 is withdrawn. So how is it that the added funds isn’t reflected in the app? Please y’all need to do a maintenance check or update because now i wasted $20 on absolutely nothing and no funds on my My Magic Pass App

I’ve been using the app for months and randomly every card I try to use no matter how new wont accept the transaction so I’ve been forced to go to the laundromat to do my clothes.

the app suddenly keeps declining to add funds, and now my bedding is sitting in the dryers wet. this has never happened before and the app worked well enough. this app hasn’t been updated in a year. please help

Our building recently converted to this app for its laundry room. With 70 apartments and just two washers and one dryer, demand is extremely high. The app does not sensor the machines in real time. This means there is a 5-10 minute lag between when laundry is actually finished and out of the machine, and when the app allows us to run the machine again. It's a real time waste and exceedingly frustrating, especially as laundry charges have increased 100-150% since the app was introduced. Not recommended.

There are just so many things wrong with this system and app that I’m surprised buildings have signed on to it. The $20 minimum increments are problematic, the automatic reload, the fact that the machines used is not accurate. This app needs major changes and upgrades!

The app works, however the machines take your money and not start. There is no customer service to ask for a refund, clearly a strategy to steal from consumers.

I can’t input any funds into the app. It always declines and I have a frined who has the same problem as well.

This app has so many bugs and problems, especially when accepting payments and processing them. It has no recourse for support as credit cards are charged without confirmation and laundry machines that do not work still charge you. The app overall is not professional and is poorly architected. Some of the basic expectations you’d enforce in apps like this are not present. It is too easy to scam the users and overcharge without support. The 5 star reviews must be fake because even if you had a great experience using this app it couldn’t possibly be better than a neutral experience (which I highly doubt is the average user’s experience). This app is disappointing and a pain to use. It’s a point of frustration and a step backwards when it comes to technological progressive that could have been made. Fix the crucial payment bugs. They are unethical.

The app glitches out. Too often I’ve spent 2/3 times what I had planned because the app will charge you to start the washer/dryers and the machine itself won’t receive the signal to start. The app will show the machines running and not available, but the machines are not operational, and request you to pay at the machine again to use it. Most tenets in my building have gone back to siding the SEBCO card again.

The app is a bit delayed in showing when the wash is done. I have to wait for about 20-30 mins after the wash is actually done to be able to pay for another wash on the app. This is very inefficient use of time.