My Smart Energy

I have never known a company like this Totally ignore my emails Totally ignore my meter readings

This app is as useless as the rest of their IT system. One of the most user unfriendly companies I’ve had the displeasure to have dealings with

Great idea - useless operation. Downloaded App - tried to log in using my account details - it tells me to input email and password which I have already input. Initially it said ‘Unauthorised’ but again did not help you find out how to authorise an app. It will be interesting to see if the developers respond to this review.

I cannot wait untill my contract is up so I can switch suppliers, the app don’t work I can’t even log into my account on their website despite trying to reset my password (reset email never arrives) can’t even see my usage throughout the month which is a pain when sorting out bills!

I have been a customer for over 10 years but the last 18 months I have no idea what has happened to them Can’t access account, trying to get hold of a person is awful takes a long time and is a right pain. Will be moving as soon as contract is up