MyBlueKC

G F F i

Virtual care does not work, ends up sending me to a website that loads in an infinite loop and doesn’t go anywhere.

App doesn’t work. I am sent to another which brings me back to this again!

I downloaded the app so I wouldn’t have to go through the website. The first thing it tells you to do is go to the website to create an account. What’s the point of the app then? Delete….

The app crashes when you try to log in. I can’t get into the website either. This has happened several times. Please fix it, so I can access my information.

Bad gateway to virtual care- it gives a 404 error. Of course, no one you can call and talk to on the weekends. Now I’m stuck with two kids with fevers and have to pay money to have them seen by a Dr. when virtual care through your app is supposed to be FREE! This is such a JOKE considering how much we pay for insurance.

This app sometimes loads. You can’t even get past the login. The app is 12 years old and seems to be in need of an overhaul.It does not work on my phone or my iPad. Time for them to update this app.

As of 11/28/2022 the app has not been working. Before when it was working the app was great. ML_KC2 Still not working.

Review 11/26/22: The past few weeks the app suddenly doesn’t load. It gets stuck on the “making secure connection” screen and never changes. Edit 1/15/23: it still doesn’t load. Nearly 4 months of no loading. Ridiculous Edit 2/9/23 - they fixed it a week or so after my last edit. App works better now. I wish it didn’t take me out of the app to do price checking and stuff, but that’s fine.

With the new update the app isn’t even loading. I checked their website and even that isn’t working… someone in the IT department needs to be looking at this issue. I guess I’ll be calling in for questions regarding my account. Not happy! If I could rate zero stars I would!