MyMATE

Please bring back the ‘Pie’ graphical display. App was better the way it use to be.

All remarks refer to mobile data usage: 1. The table form of daily usage is accurate but the graph form has gratuitously reversed the chronology of actual usage. The chronological sequence is right to left instead of left to right! 2. The calendar month label refers to the date of your billing cycle … so if your billing cycle is the 6th of each month then the “month” of January is displaying usage for 26 days of _December_ and just 5 days of January … in reverse chronological order. A more meaningful and equally brief label (for this example) would be “Dec-Jan”. 3. The databank balance is not displayed in numeric form. Neither is databank usage displayed - even if that usage is zero. 4. The graphic (pie/ring-chart) shading for databank (balance? usage?) is either inaccurate or is attempting to display some counterintuitive usage information that is not very helpful. 5. The smoothing function used for the graphical display is probably necessary (for at-one-glance visibility) but it does make reconciling the numeric data against graphed data difficult. 6. There is no differentiation made between downloaded data and uploaded data. Quite probably this is a Telstra limitation and nothing the App can do will change this. enjoy!

UPDATE: A short while, I took the bait of $1 to join Mate. Left Optus and soon after - you gave me 30 days notice and put up my plan by 25% in one hit. I feel a bit cheated/scammed. So you don’t deserve this praise in the previous review. Sick of Optus and Telstra? Just join Mate! I did, and although the app is extremely basic, I’d rather that, than the flashy Optus app which does everything (and annoyingly) more - but you pay for that in other ways. Don’t even mention the annoying chat they built into it 🤦🏼‍♂️ Both Telstra and Optus are synonymous with poor service and high prices, right? So even if you don’t like Mate’s service - it’s STILL a no-brainer who to go with. That aside, the $20 plan I’m testing out works equally as well as the Optus $60 plan I left (after leaving Telstra). I use the Mate app once a month, maybe twice - and it’s easier/quicker than logging into the browser version. What do you want for $20? Curious 🧐…to all the people who want a slick GUI and more - why does the app have to be anything more than it is? There are NO annoying ads, NO sales pitches/upgrades - all the things the others have (and I personally hate). Bloated apps with the intent to upsell. Wake up. Thumbs up Mate 👍🏻

Don’t look at $1 and sign up, it’s postpaid, they will send you huge bill after that

I noticed a review written a year ago about not being able to log in. Well it’s still happening. It opens to a page asking for my password which hasn’t yet been set and then when I try “forget password “ it freezes. This is a third world app.

Just downloaded this app following an email announcement by Mate. It is poorly designed, and of zero use/value. Given the effort put in by Mate to this useless app, my immediate reaction is not to use it and certainly not trust putting any of my financial data into it. Mate seems to be making a stirling effort to downgrade its customer experience and customer service over the last 12 months and is unfortunately succeeding. Come On Mates you can do so much better than this rubbish.

For the price this company is to good and the app has all the info I need

Cheap deals and the quality of service reflects that. The app is useless and so is the live chat.

Very happy with coverage etc but the app is very poorly designed and does not even do well to show you basic things like how much data you have used within a specific period. App really really needs an updated interface with easier navigation and tools

i recently switched from Telstra Internet to Mate and it was the biggest mistake of my life, I do Understand that mate is the same as Telstra but this is false advertising, I have been not able to complete my work from home nor just use the internet, I had to turn off my Network and just use my data that is with Optus and it does significantly more than this So called MATE I Do not recommend this provider as i am disappointed and have been getting bad internet ever since I have switched my providers! Unless you fix this MATE Network I DO NOT Recommend this provider!!