Unstable mobile platform and unprofessional management
As a mobile services business, we rely heavily on the mobile interface to access client records, directions, check in, check out and process payments. The extremely slow speed of the app, spontaneous crashes and overall instability made it extremely difficult to effectively run our business. This platform has a negative impact on our business and I would not recommend it to anyone that needs to use the mobile app. The desktop application is okay, but you can find many better solutions. The relationship started on the wrong foot, which should have been an indication of things to come. I was sold a solution, that never truly materialized. After everything was negotiated with their sales team, we went into the contact phase, at that point, the CEO, Ethan Anderson, denied the agreement to seek a higher rate. His truly unprofessional manner throughout never demonstrated partnership nor an effort to build long term relationships. His demeanor and focus was always on the organizations bottom line. His lack of leadership has built an organization that is focused on a transactional relationship with their clients. We provided every opportunity for Ethan and his team to address our concerns, but nothing was every done. Needless to say, we have transitioned to a new solution that is more stable and a partner. We made the transition prior to the end of our contract with MyTime. So despite still having to pay the remaining term, it was the right decision for my business. It reminds me of the screen in Moneyball when Billy Bean is speaking with David Justice. “The Yankees are paying you $3.5MM to play against them!” I am willing to pay more, NOT to use MyTime, that should tell you everything you need to know!
