MyTime Scheduler for Merchants

Great app! Very helpful. Recommended.

As a mobile services business, we rely heavily on the mobile interface to access client records, directions, check in, check out and process payments. The extremely slow speed of the app, spontaneous crashes and overall instability made it extremely difficult to effectively run our business. This platform has a negative impact on our business and I would not recommend it to anyone that needs to use the mobile app. The desktop application is okay, but you can find many better solutions. The relationship started on the wrong foot, which should have been an indication of things to come. I was sold a solution, that never truly materialized. After everything was negotiated with their sales team, we went into the contact phase, at that point, the CEO, Ethan Anderson, denied the agreement to seek a higher rate. His truly unprofessional manner throughout never demonstrated partnership nor an effort to build long term relationships. His demeanor and focus was always on the organizations bottom line. His lack of leadership has built an organization that is focused on a transactional relationship with their clients. We provided every opportunity for Ethan and his team to address our concerns, but nothing was every done. Needless to say, we have transitioned to a new solution that is more stable and a partner. We made the transition prior to the end of our contract with MyTime. So despite still having to pay the remaining term, it was the right decision for my business. It reminds me of the screen in Moneyball when Billy Bean is speaking with David Justice. “The Yankees are paying you $3.5MM to play against them!” I am willing to pay more, NOT to use MyTime, that should tell you everything you need to know!

Glitches and not fast enough.

The app is horrible. It takes several minutes to sync every time I open it. The screen stays frozen so you are unable to see anything on your calendar screen till it fully loads. It minimizes how frequently I’m wanting to add any client info, formulas, or to check their history because it takes about 5 minutes. If I click on any icon after the sync it takes additional time to load that. It’s just awful.

I seriously have not seen a slower schedule app ever. And we were using a system from the 90s before this. This app is so terrible I could probably walk an hour to work and book appointments in our computer before this would even load the day I need to look at. I’d say I hope the people running this get fired but it looks like you already did or this would have been fixed months ago. I would sooner walk across broken glass than recommend this dumpster fire of an app to any stylist. This crap gets in the way of my timing and my income. I’m not sorry for the way I’ve worded this.

This app is literal garbage. You’re better off using a felt pen and carrier pigeons to manage your clients

This app is so glitchy! I probably waste about 20 to 30 minutes throughout the day with it, freezing, having to close it out and re-open. It doesn’t save information, it kicks you out of the app when trying to look up things, just a short list of issues.. It’s just absolutely horrible. As a company we’ve submitted multiple issue reports on the app and it still is horrible.

I can’t use this app with my log in its ridiculous

I love the app very convenient. I would just like to be able to do the payment failures and go right back to the same date and everything when I press the back bottom instead of it refreshing and me having to input the dates and select just faliure again. Also a lot of times it doesn’t let me find the client with the number or name for some reason on the results it just shows up on the little pull down icon on the right. Those are the two things that I’ve been having trouble with but other than that wonderful 💯

I love mytime