Navy Federal GO Prepaid

I’ve been using the NavyFed Go Prepaid app without any issues, and I personally haven’t experienced login problems like some other users mentioned in their reviews. The app gets the basic job done, but I think it needs some updates to better meet customer needs. Here are a few suggestions: 1. Address the login issues that many users have reported. 2. Add the option to assign nicknames to prepaid cards to make them easier to identify. Currently, all cards show the same name, and it’s hard to tell which is which without opening each one. 3. Allow users to link a bank account, not just debit/credit cards, to fund prepaid cards. 4. Add the ability to automate or schedule recurring reloads for prepaid cards, so users don’t have to do it manually every time. Overall, the app works well, but with these improvements, it could be much more convenient and efficient for users. I hope these suggestions are considered for future updates.

Huge issue logging in for no reason. Changed passwords etc. nothing..

Half of the time I can’t even log in. And really the only reason we have a GO card is because NFCU won’t offer my 14 y.o. a student checking account. Now I have to have two apps to help my child manage her money.

“The account information you have entered does not match. Please try again.” Verified everything was input correctly, tried resetting password, still does not let me in. I have to go to the website to view and manage my cards as the app will not let me into my account.

I have never had so much trouble with logging in to any app like I have using this app. You have to change your password every time you use this app. This time though it will not even accept the new password. I called the contact us number and they couldn’t even help me. The only way I can put money on this card is to go to the website answer any updating questions or do it over the phone. (In other words start the process all over again😤) The rep told me that she didn’t see where I could add funds at a Navy Federal bank.🤔 Make that make sense, please! I guess the only thing for me to do is have the card deleted. If that can even be done. SMH! I’m very disappointed. I would not recommend this app. 😒

This app is useless. I am unable to log into the app and my password and email address has not changed. But when I do it in the web browser no issue. I will uninstall the app and just go on the browser

Was last updated 2 years ago. When can a more recent effort on your part be expected?

When I call the customer service number, they transfer me to Mobile App. Mobile App doesn’t know how go-prepaid works, they cant ‘see’ my account or help me reset the account to allow log on.

It's all fun and games until this app takes so long to get me to the login page and won't even accept my password that has been NEVER changed since I started using it. It's been working in the past but suddenly it's all out of the loop. Call me paranoid but if this stays like this the entire day, I'm switching to something else. I want to see my finances, thanks.

App hardly ever works