New York Pass - Travel Guide

Making reservations for attractions using this app is so confusing…there should be a direct reservation system for the attractions that go with the app.

My family and I purchased a 2 day New York pass and we were able to visit so many sites. We had so much fun and lots to see. We will definitely do it again next year.

I just downloaded this app minutes ago and it’s already asking me for a rating so I guess one star

I was not able to enter the MET with this pass

Tried to reserve tickets. Directed me to another website which wouldn’t let me reserve them. What a waste of money and time. Got no response from either company.

I am seriously so glad I used this app instead of another website! If you’re currently looking to buy a pass to go to New York and you want more options for attracting , this is IT! I bought my pass for $220, no problems getting in anywhere, and thankfully with a well planned 3 day itinerary, I saved $170 using this pass instead of paying for attractions individually. This pass allows you to go to an attraction MORE THAN ONCE! I would absolutely use this app again and recommend it to others!

I paid for this pass through a travel agent. But it is not allowing me to make any reservations in the app or in my email. This a a rip off total trash. I have to spend my visit here just walking around and winging it.

The pass is a brilliant and worthwhile thing to use. However, the app and process isn’t streamlined. The app takes you to each vendors website, finding where to reserve using your pass is a hassle and different for every vendor. Some vendors are “first come, first serve” reservations. There were no clear indications for how each vendor wanted the pass to be used.

While I’m writing this review I am currently in New York City and I just spent half of my afternoon going up and down to places and attractions that their closing time and services were not up-to-date with this app or pass, meaning for an example locations and attractions closing earlier and or not accepting this pass. If you go to google maps they give you the right clothes in time meaning that you have to check twice and plan twice the itinerary of your trip and the sad part is that mistakes like this that they’re not our fault as customers it is not our job to update this app we don’t get a refund for mistakes or updates.

The app seems to work very well and would have loved to use it; however, the company that runs the app is not your friend. My family was planning a wonderful trip to NYC just before COVID hit the US. When NYC shut down, this company did extend the dates the tickets covered but the problem is that they would agree to a refund. Additionally, the company has not extended further the passes despite NYC really not opening back up until after our passes expired!!! Their customer service, when they actual do answer the phone, is of no help either!! Just stay away from the company. It is not worth loosing your precious hard earned money over.