NIH Federal Credit Union

Called various times and requested a manager call back regarding changes to my account that I viewed on the mobile app. I still haven’t received a call and it’s very disappointing.

NIHFCU is just easy to navigate - I am tech challenged. . Steps for activities are simple and direct. It is one organization where real humans answer and return calls to address concern.

I’ve been a member of this credit union for over 20 years. I have not had any negative experiences with them. Each problem that I’ve had has been successfully handled. Each associate with whom I’ve spoken with has been very helpful and considerate.

NIH Credit Union takes good care of their member without being greedy in its’ profit like other banks do; I will remain a loyal member as long as I live 🫶🏻

1 week later…still waiting for upgrade/update to be complete. NIHFCU blames Apple for not updating the app. In the meantime, I can’t access my account or conduct any transactions. Very disappointed. What are members supposed to do when they can’t access their accounts??????

I like the new NIHFCU upgraded app - so easy to use!

Awesome credit union and I’m glad to be part of NIHFCU!💯💯💯

The NIHFCU has been my main banking source for more than 30 years. The convenient locations, excellent online banking, reasonable loan rates, excellent customer service & much more offered by the CU has made my long time banking experiences hassle free. Recently retired from NIH, I look forward to continuing my banking services at the NIHFCU. Thank you

While I have had great service over several years with other banks, nothing compares to the personal touch of NIHFCU. That service alone, the personal calls, emails etc to make sure I am ok with the services is unparalleled.Mr.BJ and Mr. Chris Asis deserve high fives!!

I love banking with NIH; Excellent app and customer service!!! Great security procedure for access.