The worst wallet with the worst customer support!
Nova Wallet is an abysmal service. The customer support is nonexistent. They steer you to their Telegram account but the second you ask a question you have dozens upon dozens (not an exaggeration) of fake scammer accounts DMing & calling your phone pretending to customer service. You can’t differentiate what is and is not actual customer service so you can’t get help. They refuse to just answer the question in the general group chat. It got so bad I ended up deleting the Telegram app to stop the calls. If you then try their email support you’ll get an email back with some general nonsense answers. You email back again explaining the first email didn’t address the problem and then go in detail your issues. You get another email not addressing the the issue. I’m at a loss what to do now. I have approximately $2,500 worth of crypto sitting there that a can’t move it because I don’t have the right tokens for the gas fees which are ridiculous scam. Can’t swap them outright or directly purchase the tokens because that would make too much sense. I definitely don’t recommend using Nova Wallet as it’s just not worth risking losing thousands of dollars on it.
