NS International

When it is working it makes for seamless travel. In the rare occasions it does not, It leaves one in limb with no way out.

Booked tickets from Amsterdam to Düsseldorf, with ease, seat reservations & no problems from USA. All ticket information downloaded to my phone intuitively & without hassle. Looking forward to the ride. Piet Keyzer

You have to work hard to have an app this bad in 2023. Tickets can’t be purchased directly in the app (directs you to website) but then the tickets won’t load in the app - can’t put them in your wallet (it’s almost 2024) so printing is the only option but who owns a printer these days? Bad.

If you book a trip for more than 1 person using discount. The app will calculate discount for only 1 traveler with discount. Meaning, you will pay too much for the tickets. The only way to bypass this bug is to buy the tickets selected for each traveller.

Just print your tickets. This app won’t give your digital tickets and customer service doesn’t reply. A fun time.

The calendar picker is off by 1.5 months. It’s not early July. I’m unable to select and buy my tickets for my dates in the future because the dates are off/ on the wrong day of the week — deleted and untrusted.

Don’t use this app. Especially if you bought etickets and can’t print them. Because they won’t load into the app and then the NS service desk is useless and can’t print them for you. Such a worthless app and terrible first experience in Amsterdam.

When you make a booking, even if the train times change your saved times in this app never change. My train left 33 minutes earlier than shown in this app and I got no notification: not in the app, by email, or by text. BEWARE. (Compensation delays are taking 36+ weeks too) Also, in the event your train actually is departing at the original time, notifications are only sometimes working. Track changes might not listed. Thanks to this app and Schiphol airport, my belief in the ability of the Dutch to organise things well is appropriately adjusted.

Trying to download and login. App asks to provide account info. I get stuck on the address. Bc your database does not have my address ( or any us address not sure) i cant finish signing up and login. Yet tickets bought through your system prompt to open them in the app. And bc i cant finish signing up, I also cant open tickets in the app. Either fix the app or remove the prompt to use the app for US customers. Thanks

Used to app to access previously purchased tickets, as well as trip details (including transfers, platforms, delays, etc). Worked great.