NS International

This app leaves a lot to be desired. Constant connection errors, it’s not showing connections that I know are available, it’s glitchy. To make changes to travel you get redirected to the website, what’s the point of that?!

Won’t let me sign in this year. Password worked fine last year. I lived in the NL for many years, but not now. I love the trains, but this app is cranky. It may not like my foreign address, even though I bought tickets online.

Eventually in the sign up process you get to the point where you have to enter your details. I pushed the “English” button and was directed to a totally different site. Long story short, still cannot access my ticket on the app.

So Apps are so bad that it is shocking that unbelievable that in this day and age they can still release Apps so bad. This is one of those Apps. It is just shockingly bad. Awful. Unusable. he developers should hang their heads in shame. I cannot successfully create or use an account. I have tried twice to two different email accounts. Each time they have failed. Every time I try to logon to an account I am taken to their website to fill in missing data. I bounce between English and Dutch. There is no missing data. I am out of the App and can't get back. My accounts (both) still don't work. I am just trying to book a train. Why so hard?? In the website I am taken too I book my train. Forget the App and my account. It is easier and works. But the ticket is not linked to my account. So what?? Why bother with the App at all?? It doesn’t work anyway.

Shocking. Even though setting is English, most pages to create and register are in Dutch. Still can’t get into app. Help responses in emails are in Dutch and I think are putting us on hold. We are in trouble as we have booked several trips and can’t download our tickets!!

I wanted to give this app at least four stars. I really wanted to. But when delays and cancellations roll round, this app fails. It's brilliant how streamlined all the information is - from prices to timetables to weather to destination options this could be a great app... But, their cancellation/delay updates work one way, but not the other. If you've planned your trip and paid your money, you get ALL the info and can link it with your iCal plus set reminders. But if one leg of your trip is cancelled, there's no convenient way to find an alternative and upload that to your itinerary. Once a train is cancelled, that's it. No more updates. But as it turns out, trips can be reactivated... But not updated. If an app boasts "the latest updates" it has to live up to it! If the bloke on the platform can tell me "no, your train isn't cancelled as your app may say. It's running and it's right over there waiting for you" then so should this app.

Prutsers. Avond voor de reis uren bezig geweest om de plotseling verdwenen tickets naar Lille terug te halen. Na 10x Connection error, of “er ging helaas iets mis, probeer opnieuw” maar gewoon de tickets uitgeprint. Slecht zeg, anno 2024

Geeft veel opties niet weer en de prijzen schommelen gigantisch. Als je weekendvrij abo hebt snapt deze app niet dat je in het weekend 100% korting hebt en daar buiten niet. Vliegen helaas toch vaak goedkoper sneller en duidelijker.

Vreselijk. Heb je een reis geboekt, werkt de app dagenlang niet om het schema te tonen, laat staan om de actuele gegevens te zien??

De boeking via de app ging gemakkelijk. De reisinformatie was duidelijk en klopte. De trein reed zowel op de heenreis als op de terugreis op tijd. De reservering van de stoel ging prima.