NY Waterway

Multiple times their payment or the part of the app that shows the tickets doesn’t work right when I’m trying to buy tickets. Then I end up waiting for the next ferry because the app is broken

Why is there no midtown service from Paulus hook?

Aggressively expensive and mediocre service

I’ve discovered that if you upgrade your phone, the tickets get locked out ON YOUR ACCOUNT!! Customer service is only open a few hours ever morning, so it’s impossible to get the tickets unlocked

For the amount of money they charge for ferry tickets you think they could hire a decent app developers

The “new” bus locator is problematic. Info isn’t updated in a timely matter and the display is difficult to read. Don’t see any improvement on this. Old locator was better.

I take the ferry almost daily between Liberty Harbor and Pier 11. My first issue is the lack of air conditioning on the boats and my second is the lack of organization at certain times of day on Pier 11, when all ferries converge with too few docks. This especially difficult to negotiate at 5:30 PM at the height of many commuters travel. In reference to the ferry crew they are always very helpful and friendly!

I use this app rarely and it really doesn’t need to show me notifications about news all the time.

way too many pointless notifications

My schedule is not 9-5.