NY Waterway

I’ve held off on submitting this, hoping this issue would get resolved but it hasn’t. The app crashes as soon as you hit the “schedules” button, despite me deleting and re-installing the app many times. I haven’t been able to look at the schedules on this app for months, requiring me to go to the ny waterway website every time I need it, which is time consuming when I need the info promptly. Defeats the purpose of having an app.

Add Apple Pay / PayPal and other secure payment options. Don’t require storing credit card information. Update your password fields so they allow keychain and other secure information entering methods and industry best practices.

Charged my card. Didn't give me tickets.

APP works seamlessly

There seems to be a bug in the app. I purchased a ticket in the app, but it never showed up in the “my tickets” section of the app. I refreshed that page many times and opened/closed the app many times—still no ticket. I had to buy a paper ticket at the window and will be disputing the charge with my bank

My Daughter -in-law tried to get back my money back to no avail. Why is there an expiration on a ticket for a short amount of time. I really would like my money back. What can I do?

On the upside, they got “sign in with Apple” working as expected, instead of gathering the credentials via keyboard all the time. Thanks! On the downside, they keep invalidating my purchased tickets. 🤞they will reactivate them without hassle.

Every time I click on the schedule, the app turns off

Was trying to use this to buy ferry tickets from Governors Island back to Manhattan and there’s no map. There’s no indication of what terminals are available in your location or their address or how you would get to them. Unless you understand the system and are an old pro you will be baffled.

After a UI update this year it becomes very difficult to find ticket, especially if you have purchased the 10-ticket one with multiple routes.