NZ Blood Service Donor App

New app is a disaster. Unable to book an appointment if one for the future has been booked. Makes it very hard to book for closer to the time. Locations are a nightmare and it’s so lagging. I know the update was meant to make it better - but it’s just worse!

Since the last update it no longer shows plasma donation locations or the plasma donation countdown on the home screen.

I’m not sure if this is a bug or an issue on my end, but the blood type details doesn’t show up for me. For context a few months ago I donated blood and shortly after I got sent an email saying that I’ll be able to find out my blood type via this app. Long story short even after logging into the email I used when donating blood there is no data that displays my donation history, even though I can successfully log in using my email. I’ve also tried re-downloading the app and re-logging in, but still no luck. After asking some friends who also donated blood it seems like they didn’t encounter this issue , meaning most users should still be able to acces their data

Good app, however it’s always laggy when trying to book appointment, choosing location takes a while to load, and it crashes a lot of time. Speed it up, fix the bugs, it’ll be better and you’ll get more blood donor. Sometimes I gave up when booking an appointment. Love how it updates you the bloood helped someone, makes me feel like my blood actually went to good use. Thanks team.

Disappointed

It’s a good app on the whole but the add donor card to Apple wallet doesn’t seem to work for me. Not a deal breaker but would be nice to have this working some time :)

Every single time I use this app I have to reset my password as the password requirement’s are ridiculous. It’s annoying and counterproductive when they should be trying to make it more user friendly to give blood etc. Please calm down with password requirements and let us choose our own that we can remember.

Sorry to give one star especially given the good work you guys do but this app is so bad. I’ve stopped donating short term as I should not have to keep reseting my password every time I want to book. It is such a process to reset it. Please please get it fixed.

The app is quite helpful if you can get in and stay in. Unfortunately this isn’t the case, I’m tired of having to sign in repeatedly, this includes a new phrase / password EVERY TIME I open the app. It never remembers me and it’s ticked to do so. I have been through so many phrases now they turned to “thisisafu&@$ingjoke” or “thisappissh@$house”. I’m done with this terrible app. I’ll just call up or use the website for future.

It is very frustrating right now to even log in to this app. Who needs 16 digit password? Its outrageous.