Onyx Private: Bank & Invest

I was approved for Onyx and excited to begin using their services, only to be told the following day that my account was permanently closed with no recourse. I’m an UHNW individual with various other private banks, and the extremely poor experience I’ve had here would lead me to never recommend Onyx’s services to anyone. This is what you get from a FinTech that hides behind their partner bank. Anybody with actual needs for a private bank should seek out an actual private bank with a physical location and bankers than you can speak with rather than this sham operation.

I've been working with Bank of America for years and decided to try a new digital bank and couldn't be happier by choosing Onyx. Onyx banking experience is much better than BofA, i can make all transactions and investments in just one place and the concierge is fantastic. In addition, they have a top notch customer service, with fast and attentive response, much superior than any alleging branch service I had before

No indication of how long the wait list is or how long it takes to get an account. I applied more than a month ago and received a bot response that I would get on boarding instructions soon. But nothing so far… The wait is worth it. The app is good and the bank is good.

I love the sleek interface and the UI, the banking features are great and I’d highly recommend. Hopefully I can use this for a while.

Onyx has been my primary banking service since Jan of 2023. Their support is amazing and the premier tier is well worth it with best in class concierge. The app is filled with great features and investment options. Service is amazing and customer centric. Looking forward to long term success for the app.

Countless features you'd never see at a traditional bank with solid and responsive customer service makes Onyx shine.

I have the premium membership via Onyx. They have always responded very quickly to all my questions and got me and my group into an exclusive wagyu restaurant in Japan on short notice! It was a great experience. I loved when they had the debit card funding and hope they bring it back soon.

You can tell that they’re really trying to differentiate themselves to offer a great product. Some cool perks - quick transfers, and cashback on the debit card are great!

Loved having banking, investments and concierge in one place! Super helpful and convenient!

I have been with Onyx since the first quarter 2023, they have been very professional and add a personal touch with their customer service. I have participated in many services that are offered on the platform. I look forward to what the future holds. I have been with several banking institutions over the last 30 years and Onyx is in my top 3.