Ooma Setup

Went to set up my new Telo and make a new account as a new customer. Got all the way through to the part where you pick a phone number and after selecting the number the next screen throws up an error telling me to call customer service. I started all over again and the same error happened. I had to call the customer service number and was told that I had to set up it up online. What good is this app when you were instructed to set it up on the app for the most convenient way instead of going online. Very disappointed in this company and its app for not being able to set it up through the app.

I have been a user of the phone and security services for approximately 6 months, and the security system has been plagued with technical glitches errors since day one. It’s a miracle if the system makes it a week without offline failures, complete resets, app reinstall. Ooma just doesn’t have performance you can rely on. Between the Telo box losing connection with ‘security service’ and the app randomly failing with ‘server error’ and ‘server not found’ messages it’s really a complete waste of time. The only thing that actually works with the Ooma platform is the phone service, don’t bother with their very unstable unreliable and extremely frustrating ‘smart security’ Buyer beware

“Please call customer service” You call them and nobody picks up. You google the problem and there are tons of posts of the same problem with no replies from the company. This app is poorly executed and the customer support is nonexistent.

Installed without a hitch which rarely happens with technology. Loved the step by step instructions. Well done!

The old app was better. It opened to a full screen making it easier to find what you wanted. Not just a small picture in the middle of the screen. The old icon was nicer, too.

The guy in tech support would not let me ask my question. He kept suggesting fixes for issues I didn’t have. B.Solis is the most arrogant and condescending tech agent I’ve talked to in years. I copy/pasted the entire session into an email if anyone is interested

I can’t be the only person in the universe to need to do this, but the app wasn’t any help. It also couldn’t link to the base via Bluetooth with very little help other than switch off and on. A total waste of time.

This review is only for app. I don’t have any experience yet with the actual service. The entire flow of setting up an Ooma adapter was smooth and well-designed. Didn’t need to go to a computer.

The app works OK but doesn’t allow you to configure Telo (Air 2) for a hidden network.

I had Telo couple years ago and then I cancelled because either I didn’t have patience dealing with troubleshooting my box , but now I’m back and Ooma has improved very very good , it took few days to port my number from Comcast , and even the wireless feature is a plus , I made a good choice switching back to Ooma because comcast it was charging me more every year, my whole bill went out of whack , you won’t regret going with Ooma , no brained…..