Ooma Setup

After having started my service, about two months in an email allegedly appeared that I paid little attention to and without any consent that I’m aware of, my account was changed to their upgraded service. The cost went from under seven dollars to over 17 per month. The icing on that cake is you can’t just change it back, you have to call them. I’m not trying to get my money back, I started using it as I planned to move my home phone number there to reduce my phone budget. After this experience I’m willing to pay an AT&T or other company with some real reputation more than that 17 dollars a month just to not be bleeped over by these people.

Very disappointed with Ooma. First, they screwed up the LTE backup service by replacing the USB tower modem with a USB stick that cannot use any extension usb cable to improve reception. They failed to properly verify and test the new connection which requires the usb LTE modem to be connected directly to the telos usb port and requires a 90° usb M-F elbow. Add any length usb extension cable and the modem goes into a rolling boot and doesn’t connect. The final straw is they update the app and access to the LTE adapter and signals strength are gone. Tech support is not aware of this and don’t seem to care. Looking to move to another more reliable phone service soon!

The app and system walk through the setup process step by step.

Setup was very easy and did not take long. Now to port my number.

Went to set up my new Telo and make a new account as a new customer. Got all the way through to the part where you pick a phone number and after selecting the number the next screen throws up an error telling me to call customer service. I started all over again and the same error happened. I had to call the customer service number and was told that I had to set up it up online. What good is this app when you were instructed to set it up on the app for the most convenient way instead of going online. Very disappointed in this company and its app for not being able to set it up through the app.

I have been a user of the phone and security services for approximately 6 months, and the security system has been plagued with technical glitches errors since day one. It’s a miracle if the system makes it a week without offline failures, complete resets, app reinstall. Ooma just doesn’t have performance you can rely on. Between the Telo box losing connection with ‘security service’ and the app randomly failing with ‘server error’ and ‘server not found’ messages it’s really a complete waste of time. The only thing that actually works with the Ooma platform is the phone service, don’t bother with their very unstable unreliable and extremely frustrating ‘smart security’ Buyer beware

“Please call customer service” You call them and nobody picks up. You google the problem and there are tons of posts of the same problem with no replies from the company. This app is poorly executed and the customer support is nonexistent.

Installed without a hitch which rarely happens with technology. Loved the step by step instructions. Well done!

The old app was better. It opened to a full screen making it easier to find what you wanted. Not just a small picture in the middle of the screen. The old icon was nicer, too.

The guy in tech support would not let me ask my question. He kept suggesting fixes for issues I didn’t have. B.Solis is the most arrogant and condescending tech agent I’ve talked to in years. I copy/pasted the entire session into an email if anyone is interested